Senior Sales Engineer

Updated on 5/15/2023

Locations

Woodridge, IL, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

A Bachelor's degree in Computer Science, Engineering, Business, or a related field
5+ years of experience in a customer facing sales or solutions engineer role in a SaaS environment supporting large enterprise clients
Ability to demo and communicate complex technology concepts in an approachable manner
Strong analytical and troubleshooting skills to efficiently solve customers' technological and business-related issues
Ability to thrive in a team-oriented environment by coordinating with developers, executive managers, and external customers
Experience gathering technical requirements and translating into business initiatives
Effective time-management, organizational and prioritization skills

Responsibilities

Gathering and interpreting customer requirements to translate into new product features
Communicating the business value of Prosodica's solutions
Planning, designing, build, maintenance, and deployment of market specific standard solutions
Preparing demos and proof of concepts to demonstrate various use cases for Prosodica's solution
Executing the delivery of solution demos for customers that have more complex use cases and collaborating with other teams as needed
Participating in design sprints to solve product gaps across markets
Crafting content and building working prototypes to show customers how to implement Prosodica to support specific use cases
Proving concepts to stakeholders, standardizing methodologies for new technologies, and spring boarding the development effort of new solutions
Distilling and communicating customer needs and product feedback to Product Management, Engineering, and Sales stakeholders
Maintaining clean and fully functional solutions in the market-specific standard databases

Who You Are

Interested in providing technical direction while helping clients humanize their call center experience?   

As a Senior Sales Engineer, you will lead product demonstrations and educate customers and C-level executives on the technical implementation of Prosodica’s product suite. You will also provide technical expertise to ensure clients are able to drive value from our solutions. This is a dynamic, customer-facing role.

#Dice #BI-Hybrid #BI-Remote

What You’ll Do:

Gathering and interpreting customer requirements to translate into new product features.
Communicating the business value of Prosodica’s solutions.
Planning, designing, build, maintenance, and deployment of market specific standard solutions.
Preparing demos and proof of concepts to demonstrate various use cases for Prosodica’s solution.
Executing the delivery of solution demos for customers that have more complex use cases and collaborating with other teams as needed.
Participating in design sprints to solve product gaps across markets.
Crafting content and building working prototypes to show customers how to implement Prosodica to support specific use cases.
Proving concepts to stakeholders, standardizing methodologies for new technologies, and spring boarding the development effort of new solutions.
Distilling and communicating customer needs and product feedback to Product Management, Engineering, and Sales stakeholders.
Maintaining clean and fully functional solutions in the market-specific standard databases.

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

A Bachelor’s degree in Computer Science, Engineering, Business, or a related field
5+ years of experience in a customer facing sales or solutions engineer role in a SaaS environment supporting large enterprise clients.
Ability to demo and communicate complex technology concepts in an approachable manner.
Strong analytical and troubleshooting skills to efficiently solve customers’ technological and business-related issues.
Ability to thrive in a team-oriented environment by coordinating with developers, executive managers, and external customers.
Experience gathering technical requirements and translating into business initiatives.
Effective time-management, organizational and prioritization skills.

We are contact center veterans, technology innovators, behavioral scientists, and data science experts working to build technologies that enhance human connections, improve employee engagement, and promote sustainably efficient contact center operations. We work with progressive contact center enterprises to address their most challenging operational issues by crafting a more engaging, more efficient, and more human contact center experience.

We are growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment. 

Who We Are

At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Using Vail technology, we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S; 1 in 10 times when someone calls a customer support hotline Vail is routing or interacting with that call.

We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment.

We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs including:

· Multiple medical, dental, and vision plan options

· Company-paid life insurance, short and long-term disability

· 401(k) savings plan with company match (50% on first 6% of employee contribution)

· 31 days total annual PTO

· Annual Bonus Program

· Paid maternity and paternity leave

· Relocation allowance

· Employee referral bonus

· Gym membership

· Technical and Professional Development stipend

We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Vail’s communication solutions. We recognize that equitable and unique individuals benefit our teams’ problem-solving, innovation and development efforts.

Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs.

51-200 employees

Website

Carrier-grade multi-channel communication solutions provider

Company Overview

At Vail they develop innovative technology to enhance the way people communicate. Their mission is to create business value for their clients and growth opportunities for their employees by developing solutions that inspire people to interact freely and authentically.

Benefits

Health - When you work hard, it’s important to stay healthy. Our competitive benefits package includes medical, dental, and vision insurance options to keep you healthy and happy.
Financial/Savings - We pride ourselves with rewarding great work with great compensation. Plan ahead with our 401(k) Retirement Plan with company match. Take advantage of our pre-tax transit program to save money from parking to train tickets.
Work/Life Balance - With flexible work hours, open workspaces, casual office attire, and employee outings, it’s easy to work hard, play hard, and enjoy a balanced lifestyle.
Vacation - We believe that time away from the office is important, and key to employees’ satisfaction and productivity at work. With a generous accrual of vacation in addition to holidays, our team members can take off the time they need to come back revitalized.
Wellness - We encourage an active lifestyle by providing memberships to gyms near each of our office locations. We also host periodic wellness events and keep our office kitchens stocked with yummy, healthy snacks!
Have Some Fun! - We encourage employees to engage with each other outside of their teams. We sponsor runners in the JP Morgan Chase Corporate Challenge, the annual Vail Ringers softball team, and have a group training for the Chicago Triathalon, as well as host book clubs, hackathons and game nights.

Company Core Values

We cultivate long-term client relationships
We solve business problems with innovative, solution-appropriate technologies
We appreciate individuality, encourage collaboration and foster employee growth