The ideal candidate will answer and direct telephone calls from a web-based phone system; screen, greet and direct walk-in traffic; monitor visitors via building security-cam and inter-com system; perform miscellaneous clerical duties under general supervision of the Facilities manager; maintain visitor access badges; maintain meeting rooms; print daily welcome sign; manage front end reception area, and maintain a high level of professionalism at all times. May include participation in building’s emergency evacuation planning and support efforts.

Under general supervision, you will perform a variety of detailed, moderately complex support duties in all functional areas of the Facilities department. This includes Mail Services, Reception, and Facilities support.

Core Reception Tasks

• Monitor attendant console on the web-based telephone system; answer and direct incoming calls to appropriate people (currently using Skype software)
• Guest management support. If door is locked, answer suite doorbell via security-cam, release door for guests. Greet guests, determine nature of visit and notify appropriate person 
• Assist with any special mailings, and direct all package/courier deliveries to the mailroom
• Create, print and post daily welcome sign to include conference room schedules
• Direct incoming vendors/building maintenance to appropriate Facilities personnel or escort them if assigned the task
• Provide clerical support as needed
• Assist with monitoring Facilities/Office Services shared Outlook inbox and the processing of incoming faxes
• Maintain neat appearance of the reception area
• Responsible for reception/front-end procedures (i.e. opening and closing)
• Performs backup for branch offices call processing and overflow

Mail Services

• Provide support for all mail room functions including USPS, FedEx, UPS, courier services/shipping, and receiving.
• Distribute mail to staff, route internal mail, and provide general information regarding mail services.
• Assist with access card requests (photos for ICF IDs, etc.)

Facilities

• Provide general support to staff for Facilities requests including catering setup, meeting support, ordering business supplies, guest reservation system support, and other miscellaneous duties as required.
• Assist with office equipment maintenance (refrigerator filter changes, coffee equipment cleaning, etc.)
• Assist with new hires and termed staff including computer setup at workstations and removing computer equipment.

Required Qualifications:

• High School Degree
• 2+ years of experience in office setting
• 1+ years of experience in most current version of Microsoft Office suite; Word, Excel, Outlook and Teams

Attributes & Accountabilities

• A proactive approach with a positive attitude
• Excellent communication skills, both oral and written
• The ability to be flexible
• The ability to be self-sufficient, a problem solver, and results oriented
• Excellent organizational skills, time management, and prioritization abilities
• Respect and consideration to management, co-workers and all other internal and external parties
• The ability to work under pressure
• The ability to work independently as well as being a dedicated team player

#Indeed

#LI-CC1

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more aboutworkplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$37,154.00 - $63,162.00Sacramento, CA (CA82)