Full-Time
Director of First Line Operations
Multiple Teams
Updated on 8/24/2026
Verifone
1,001-5,000 employees
Provides payment devices, cloud services, analytics
No salary listed
Bad Hersfeld, Germany + 1 more
More locations: Munich, Germany
Hybrid
Hybrid work is available; Munich is preferred, with Bad Hersfeld, Helsinki, and Bucharest also considered.
 Legal & Compliance (1) |
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- At least 5 years of experience in payments or fintech operations, risk, or financial crime, including substantial first-line leadership experience.
- Deep hands-on knowledge of merchant onboarding, Know Your Customer, Customer Due Diligence, Know Your Business, re-underwriting, fraud monitoring, and anti-money laundering transaction monitoring.
- Solid understanding of corporate structures, ultimate beneficial ownership analysis, and foreign ownership models.
- A demonstrated track record of identifying and mitigating gaps across onboarding, re-underwriting, fraud, and anti-money laundering processes.
- Proven experience automating onboarding, monitoring, and case management processes with measurable efficiency gains.
- Experience with regulated payment services and acquiring.
- Proficiency with Know Your Customer and anti-money laundering systems, transaction-monitoring tools, sanctions and watchlist databases, and adverse-media platforms.
- Working knowledge of applicable European Union regulations.
- Experience in client contact and managing client relationship processes.
- Ability to prioritize and meet deadlines without sacrificing quality of work.
- Ability to work independently and collaboratively, depending on the situation.
- Ability to effectively present information to regulators and Verifone Group senior leadership.
- Strong people-leadership experience, including managing managers and large operational teams.
- Manage all first-line activities across the four Verifone payment entities, covering onboarding, re-underwriting, fraud, and anti-money laundering transaction-monitoring teams.
- Act as the first contact point for first-line questions and escalations across the four entities.
- Set a consistent first-line operating model, standards, and performance expectations while respecting entity-specific regulatory requirements.
- Own first-line key performance indicators, service-level agreements, and quality metrics, ensuring case volumes and backlogs remain within risk appetite.
- Identify and remediate gaps across onboarding, re-underwriting, fraud, and anti-money laundering transaction-monitoring processes.
- Strengthen the first-line control environment and ensure controls are effective, evidenced, and audit-ready.
- Review and approve higher-risk onboarding cases and escalation decisions, including complex ownership and foreign-owned structures.
- Oversee merchant onboarding, Know Your Customer, Customer Due Diligence, Know Your Business, periodic and event-driven re-underwriting and risk reviews, fraud monitoring and case management, anti-money laundering transaction monitoring, sanctions and transaction screening, and alert handling.
- Define and deliver the automation roadmap to reduce manual effort, improve accuracy, and scale operations across entities.
- Drive adoption of automated onboarding, Know Your Customer, risk scoring, alert triage, and transaction-monitoring tuning to reduce false positives and shorten cycle times.
- Ensure the onboarding process provides a strong client experience while applying regulatory requirements proportionately.
- Build and develop a people strategy across functions and locations.
- Work closely with Product teams to deliver Know Your Customer product experiences to customers.
- Use data and user research to optimize the onboarding experience and improve financial-crime controls and regulatory compliance.
- Manage and optimize first-line third-party services and outsourced vendors across the operating model.
- Provide management information and reporting to the EMEA Chief Financial Officer, senior leadership, and risk committees.
- Partner with second-line Compliance and Risk, internal audit, partner banks, and technology to close findings and embed sustainable fixes.
- Lead, develop, and scale multi-team, potentially multi-jurisdiction operations.
Verifone provides payment solutions for accepting and processing payments across in-store, online, and mobile channels. Its products include a wide range of hardware—countertop terminals, portable and mobile POS, integrated POS, and unattended kiosks—paired with cloud services for device management, payment processing, and real-time analytics. Verifone differentiates itself by offering an integrated hardware and cloud platform that serves retailers, hospitality, payment acquirers, and fuel stations at large scale, enabling end-to-end payment solutions. The company aims to simplify complex commerce by delivering secure devices and data-driven insights that help businesses operate efficiently worldwide.
Company Size
1,001-5,000
Company Stage
Late Stage VC
Total Funding
$18M
Headquarters
Coral Springs, Florida
Founded
1987
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Simplify's Take
What believers are saying
- August 12, 2026 Australia launch makes Victa the country's first biometric payment terminal.
- February 2026 Unzer expansion extends Verifone hardware across five Northern European markets.
- March 2026 Thales eSIM partnership streamlines global activation and lowers installation costs.
What critics are saying
- March 2026 Handala claimed a Verifone breach; merchants now demand proof of hardening.
- Ericsson filed UPC SEP cases in February 2026, raising licensing costs quickly.
- A verified terminal breach would destroy merchant trust and force replacement cycles within months.
What makes Verifone unique
- Victa unifies biometric, mobile, unattended, and SoftPOS terminals on one platform.
- Verifone's 2,500-plus integrations and 165-country footprint outscale pure hardware rivals.
- Thales eSIM and Unzer deals reduce deployment friction across global merchant rollouts.
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Benefits
Remote Work Options
Company News
Verifone has introduced biometric-capable payment devices in Australia, allowing shoppers to pay using facial recognition or palm-vein scanning. The Verifone Victa suite is Australia's first payment device with built-in biometric capabilities. Australia is among the first Asia-Pacific markets to receive this technology, following New Zealand's launch last month. The system enables customers to complete transactions by looking at the screen or presenting their palm, potentially linking loyalty programmes with payments to reduce checkout friction. Biometric payment remains entirely optional. Customers must enrol through participating providers such as merchants, banks, or digital wallets and provide consent. Traditional payment methods including cards, phones, and PINs continue to be available at terminals. Kristy Gregory, Head of Strategic Partners at Verifone, noted that Australians are accustomed to contactless payments, and biometric verification represents the next evolution in secure, frictionless checkout experiences.
Eye on POS: Verifone's move against skimming; SUNMI's multifunctional POS. Verifone Inc. announced early Thursday it has been awarded a U. S. patent on technology that protects point-of-sale terminals and unattended payment devices from card skimming. The move comes as estimates indicate skimming losses grew 5% last year, reaching approximately $1 billion in the U.S. market. In skimming attacks, bad actors use hard-to-detect devices they insert into the card slot of a payment device or ATM to pick up account data related to the card. The data can then be used in the creation of fake cards. The crime is hard to detect, while longstanding preventive measures such as physical seals, sensors, or manual inspections "can be bypassed by an attacker who knows where to look," according to Verifone. "Instead of asking a terminal to detect a specific type of attack, we asked it to autonomously recognize when its own physical environment has changed in a suspect or unnatural way," says Will Morgan, Verifone's chief information security officer, in a statement. The new detection technology, called Wireless Tamper Detection, is aided by the radio capability already installed in many more recent payment terminals, says New York City-based Verifone. That allows the anti-skimming technology to be installed without the need for additional hardware, the company says. The patent number for the device is 12,664,553. The new detection technology can be provided through software rather than requiring hardware, Verifone says, because most modern payment terminals already feature radio capability. Verifone, founded in 1981, commands an estimated 30% share of the U.S. retail POS terminal market. It was acquired by Francisco Partners in 2018 for $3.4 billion. In related news, the Singapore-based POS technology provider SUNMI announced software that enables merchants to attend to ordering and other tasks on a main terminal while accepting contactless transactions on a separate device. The move is part of what the company calls an expansion of its SoftPOS platform aimed at adding contactless-payment capability to a greater range of commercial payment devices. SoftPOS depends on software already installed in consumer devices to accept payments. Some 24% of POS providers offer softPOS, up from 16% in 2025, according to TSG, an Omaha, Neb.-based payments-research firm.
Verifone and Fexco are elevating the customer experience with Dynamic Currency Conversion. July 17, 2026 Every day, millions of international shoppers face uncertainty at checkout: What exchange rate will I get? What will I actually pay? For Verifone, solving that moment of friction became a strategic priority. Tim Aden, who manages Strategic Partnerships for Verifone, shares insights into the highly successful collaboration between Verifone and Fexco, which has spanned more than ten years. The partnership brings together Fexco's Dynamic Currency Conversion (DCC) expertise and Verifone's world-class card-present payment solutions to deliver a seamless and integrated customer payment experience. The power of a strategic partnership. Verifone has a strong presence across key sectors including retail, quick-service restaurants (QSR), and food and beverage - industries that regularly serve high volumes of international customers. In these environments, cross-border payments can often create friction at the point of sale, with customers uncertain about exchange rates, final transaction values, and the amount that will ultimately appear on their bank statement. This lack of clarity can lead to hesitation and a stressful checkout experience. For businesses serving international customers, the value of DCC has therefore become undeniable. "Those are areas where DCC is a no-brainer. It's table stakes for a lot of retailers." While Verifone is a global leader in payment infrastructure, the company recognised the value of partnering with a specialist that has deep expertise and a long-standing track record in the DCC space. Rather than developing the capability independently, Verifone chose to collaborate with Fexco, a pioneer and global leader in DCC, to bring proven expertise and innovation into its payment ecosystem. As Aden notes: "In the case of DCC, it just made sense to partner with a leader like Fexco." Dynamic Currency Conversion: benefiting merchants and shoppers. Dynamic Currency Conversion is a payment solution that offers international customers the choice to pay in their preferred currency at the point of sale, with full transparency on FX rates and margins. For merchants: value-added payments and new revenue streams. For merchants, DCC provides an opportunity to unlock incremental revenue on eligible transactions through a guaranteed commission share, while also enhancing the overall customer experience. Importantly, the solution can be integrated with minimal operational complexity, allowing merchants to enhance their payment offering without overhauling their existing infrastructure. In fact, 82% of merchants offering DCC report an average sales uplift of 11%.* For customers: clarity, confidence and control at checkout. For international customers, DCC eliminates much of the uncertainty surrounding international payments and foreign exchange. When presented with the DCC option on the payment terminal, customers can see the transaction amount in their own currency before deciding how they would like to pay. "It gives them the comfort of knowing, 'When I make this transaction, I don't have to guess what's going to be on my statement.'" This transparency creates a frictionless, personalised and positive checkout experience, with 80% of customers believing that businesses offering DCC provide better value.* From seamless integration to go-live in three to four months. A key factor in the partnership's success is the integration of Fexco's DCC solution into Verifone's payment application. The process is designed to feel completely natural for the shopper. When an eligible international card is tapped or inserted, the terminal displays an additional screen offering the customer a choice of currencies. It does not disrupt the transaction flow but instead adds a valuable layer of service, ensuring a frictionless and intuitive process for both the cashier and the customer. While introducing new technology can often be a daunting prospect for merchants, Verifone and Fexco have made implementation straightforward and efficient. "From the initial conversation to getting the product live, including pilots and testing, we've seen that happen in as little as three or four months." This rapid turnaround is possible because the solution is designed to require minimal operational effort. Merchants can integrate it without overhauling their existing payment infrastructure, making adoption simple and practical. The combination of an improved customer experience, an additional revenue stream, and minimal operational complexity has driven strong interest among merchants. An innovative partnership for the future. By combining Verifone's global payment network with Fexco's specialised expertise in Dynamic Currency Conversion, the two companies have created a solution that delivers commercial value for merchants while improving the payment experience for their customers. Aden concludes: "It's one of those situations where everyone wins, and I think it's a great example of innovation that really does drive value for merchants. It's also a testament to the good work that Verifone and Fexco have done together to bring this solution to market." *Market research conducted by Qualtrics on behalf of Fexco. The research included a sample of 1,000 respondents across seven countries: Ireland, France, Germany, the UK, Canada, Brazil and Mexico.
Future-Proof EV charging payments: FINETELLIGENCE and Verifone join forces. June 2026 - FINETELLIGENCE announced it has partnered with Verifone, a global leader in payments and commerce technologies, to deploy an intelligent app that fundamentally simplifies the payment process at EV charging stations. The product combines Verifone's UX700 payment device and the Direct Payment Software from FINETELLIGENCE, enabling e-mobility operators to meet the EU requirements for ad-hoc payment in full compliance and ensure the future viability of charging parks. A breakthrough feature of the solution is a central interface that covers all country-specific fiscalization requirements - instead of separate integrations for each country. The E-nfinity Solution is a flexible app for payment terminals or separate kiosks at charging stations. It offers end customers an intuitive charging and payment experience, supports all common payment methods, and ensures legally compliant digital receipts. "Many receipts in direct payment at the charging station do not comply with the legal requirements. Do you - as a charge point operator - know whether your receipts are legally compliant?" - Peter Jany - Sales & Partner Manager, FINETELLIGENCE GmbH The E-nfinity Solution sets new standards and shows how easy it is to make legally compliant payments. FINETELLIGENCE offers comprehensive support for charge point operators through its expertise in local tax laws. "Our experts can look back on decades of experience in the areas of direct payment and fiscalization. Our tried and tested direct payment solution not only makes paying at charging stations easier and legally secure but is also ready for immediate use." - Wolfgang Bräu, CEO, FINETELLIGENCE GmbH Key advantages for charge point operators. * Field tested: A mature solution built on years of experience in the payment sector. * Legally compliant: Meets both national tax requirements and EU regulations. * Modular and flexible: Customizable software architecture for various CPMS and ERP systems. * Transparent: Maximum cost transparency and simple integration. With a track record of redefining self-service payment experiences, Verifone's UX700 was the ideal choice for Finetelligence's e-mobility solution. Designed for high-traffic environments and built to handle a wide range of applications, the UX700 delivers enterprise-grade security that operators need to manage unattended points of sale at scale. "Charge point operators across Europe need a payment infrastructure that meets compliance requirements without slowing down the customer experience. By removing the complexity of compliance and delivering optimized user payment journeys, we empower EV charging businesses to seize new market opportunities and expand with ease." - Michael Trinks, Head of DACH Region & Country Manager Germany CHARGE SIMPLY. PAY INTELLIGENTLY.
MagicCube, a software-based security platform provider, has announced that e& capital, the investment arm of UAE technology group e&, has joined its $10 million funding round. The investment marks the second closing, with e& capital joining strategic investor Verifone and existing backers including Bold Capital Partners and Mosaik Partners. The company develops Software Defined Trust technology that secures payments, digital identities and AI services without requiring dedicated hardware security modules. Its platform operates across smartphones, tablets, vehicles and IoT devices, offering hardware-independent security across multiple cloud environments and jurisdictions. The partnership targets growing demand for sovereign-grade security solutions as the Gulf region emerges as a hub for AI infrastructure and digital innovation. MagicCube plans to use the funding to expand its platform across high-growth markets.