We have an opportunity for a motivated individual to fill the role of Technical Services Specialist. In this position, the successful candidate will be responsible for supporting the technical training and quality control for the Technical Services team.

Why this Role is Important:

Budderfly installs a variety of advanced technologies to save energy on our customers’ sites. Ensuring that these technologies operate efficiently and without issue is vital to the success the organization. This role is for a key player among the impactful team which is tasked with ensuring that these technologies continue to operate at the utmost efficiency while ensuring optimal customer satisfaction. They will do this by owning all technical training and quality control for the Technical Services team. The successful candidate will have a varied background in troubleshooting complex, technical situations to solve escalated problems for customers and turning the results into training material for team members.

Responsibilities:

• Acts as primary technical resource for the Technical Services team regarding Budderfly and Budderfly-installed technologies
  • Drives for updates from internal and external teams to ensure up-to-date information is available for the team
• Continually monitor Technical Services ticket submissions to ensure quality resolution of reported issues in addition to potential technical gaps
• Personally intervene on escalations to ensure swift resolution to unique and complex situations
• Travel to customer sites on occasion to ensure quality control of issue resolution and to ensure best practices are established for preventing similar issues in the future
  • Site visits are to be utilized for discovery and feedback of technology or vendor performance gaps
• Collaborate with Services Improvement Manager to create and maintain technical training documentation for the Technical Services team
• Ensure utmost customer satisfaction (internal and external to Budderfly) throughout the Technical Services issue resolution process
• Develop and monitor Technical Services team quality control of completed work (internal and external to Budderfly)
• Review team members’ work to ensure quality meets established standards, techniques, and safety requirements; makes recommendations as requirements to improve quality and productivity.
• Maintain communication with Technical Services team members to ensure learned best practices are conveyed quickly after development
• Direct team members to meet service demands and customers’ expectations.

• Designs, develops, indexes, and maintains process and technical documentation.
• Promotes training opportunities and resources to employees.

• Keeps daily logs and records of all functions in Company systems
• Ability to travel (expected 25%) to customer sites for quality control and best practices development

Desired Skills and Experience:

• Minimum of 5 years proven field experience in commercial HVAC/R or similar technical field
• Associate or Bachelor’s degree in technical field preferred
• Maintaining positive relationships with contractors and customers
• Coordinating multiple projects concurrently
• Documenting technical processes
• Experience in quality control and commissioning is a benefit.
• Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC Installation trade.
• Enjoys continuous learning, as supported by your organization, both technically and professionally
• Excellent verbal and written skills.
• Work across / with organization Teams.

Location: Remote

Compensation: $90,000-$105,000 USD

Compensation is based on factors including level of experience, skillset, qualifications, and location.