Full-Time

Customer Success Manager

Tripalink

Tripalink

51-200 employees

Co-living property management enhancing tenant lifestyles

Data & Analytics
Real Estate

Junior

Los Angeles, CA, USA

Required Skills
Management
SQL
Marketing
Excel/Numbers/Sheets
Requirements
  • 1+ year relevant experience leading technical, customer-facing teams with measurable results or strong drive.
  • Experience influencing critical decisions within cross-functional organizations without direct authority.
  • Strong command skill and ability to confront team and cross-functional partners to hold them accountable to documented expectations.
  • Ability to be creative and strategic.
  • Strong project management and time management skills.
  • Interpersonal skills with a keen ability to explain complex concepts across the organization and to large audiences.
  • Scaled work to International markets is a plus.
  • Experience working in property management operations is a plus.
  • Bachelor’s degree or higher in a technical field such as EE, Computer Science, Statistics or other STEM subject.
  • Familiar with SQL or other relational database languages.
  • Strong knowledge and proficiency in Excel / Google Sheets.
Responsibilities
  • Interact with our internal customers to learn about how they operate, define success criteria, and build out a customer journey to help them reach their business goals.
  • Collect and analyze internal and external user feedback regarding their experience using Tripalink products via multiple channels, to help the business uncover product issues and unmet needs.
  • Train, onboard, and support our customers in their usage of our systems in an effort to ensure adoption, and system migration/transition.
  • Produce and deliver web-based and in-person training seminars for customers.
  • Support inquiries from customers, assist with the creation of self-service documentation, and video-based training materials.
  • Work with product, data and engineering teams to develop simple and quick solutions to unblock business teams from time to time for critical needs.
  • Work cross-functionally with Operations, Marketing, Data and Product teams to relay customer use cases and resolve product escalations.
  • Ensure the retention, growth, and satisfaction of a range of customer types as our product offering expands.
  • Help the Customer Success team build out process and success metrics to accelerate the scaling of this function.

Tripalink stands out as a co-living company that prioritizes the needs and experiences of its residents, offering a blend of private and communal spaces with upscale amenities across multiple popular neighborhoods. The company's commitment to fostering a sense of community is evident in its organization of on-site events and its app, which facilitates property tours, payments, and exclusive local offers. Furthermore, Tripalink's prompt response to maintenance issues and its data-driven approach to improving the living environment underscore its dedication to enhancing the quality of life for its residents.

Company Stage

Series B

Total Funding

$58M

Headquarters

Los Angeles, California

Founded

2016

Growth & Insights
Headcount

6 month growth

12%

1 year growth

18%

2 year growth

27%