Full-Time
Senior Technical Success Engineer
Confirmed live in the last 24 hours
Sumo Logic
501-1,000 employees
Cloud-based data analytics and security platform
No salary listed
Senior
Noida, Uttar Pradesh, India
Minimal travel required, generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings.
- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
- Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives.
- Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media.
- Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail.
- Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments.
- Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills.
- Ability to support multiple international time zones
- Working with customer support tickets in our Salesforce Service Cloud ticketing system
- Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies.
- Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations.
- Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service.
- Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences.
- Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions.
- Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB.
- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).
- In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng.
- Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles.
- Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.).
- Query Language Proficiency: SQL or similar query language skills.
- Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management.
- Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc.
- OSS skills in Otel, Prometheus, and Falco are a plus
- Sumo Logic experience is a big plus but not required
Sumo Logic provides data analytics and security tools that help businesses collect, analyze, and visualize large datasets. Their cloud-based platform allows medium to large enterprises in various industries to manage data efficiently and securely, enabling better decision-making and improved operations. Unlike many competitors, Sumo Logic operates on a subscription model, offering scalable solutions without the need for on-premises software. The company's goal is to empower clients to enhance their operational efficiency and security in a data-driven world.
Company Size
501-1,000
Company Stage
IPO
Headquarters
Redwood City, California
Founded
2010
Simplify's Take
What believers are saying
- Expansion into South Korea opens growth opportunities in the Asia-Pacific region.
- Recognition in Gartner's Magic Quadrant enhances reputation and attracts enterprise clients.
- Flex Licensing model removes cost barriers, potentially increasing customer base.
What critics are saying
- Emerging AI-driven analytics platforms could erode Sumo Logic's market share.
- New data privacy regulations may increase compliance costs and complexity.
- Reliance on third-party cloud providers exposes Sumo Logic to service outage risks.
What makes Sumo Logic unique
- Sumo Logic offers a cloud-native platform for real-time machine data analytics.
- The company provides a unique Flex Licensing model for unlimited log data ingest.
- Sumo Logic's Cloud SIEM solution automates threat detection and provides contextualized threat insights.
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Benefits
Competitive base salary + bonus + RSU's
Unlimited PTO + 12 company holidays + 4 quarterly wellness days
100% remote or in office
Employee stock purchase plan- ESPP
Medical, Dental, Vision
Paid Parental leave
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↓ -3%To simplify your work life, Sumo Logic has introduced several powerful new features designed to eliminate wasted time and help you focus on what matters: less time troubleshooting and more time building.
SaaS-based log analytics platform Sumo Logic has announced its entry into the South Korean market through the launch of a new AWS Availability Zone in Seoul.
REDWOOD CITY, Calif., Sept. 17, 2024 - Sumo Logic has announced the launch of The Sumie Awards, its first public customer awards program.
Sumo Logic, a provider of big data observability solutions, announced two new executive appointments, including the appointment of John Visneski, to CISO, and the appointment of Lyndsey Filantres to the position of SVP of Growth.
REDWOOD CITY, Calif.--(BUSINESS WIRE)--Sumo Logic, the leading SaaS Log Analytics Platform, today announced its position in the Challengers’ Quadrant of the Gartner 2024 Magic Quadrant for Security Information and Event Management (SIEM). Sumo Logic Cloud SIEM streamlines threat detection, response and remediation by automating manual tasks and uniquely providing contextualized threat data and insights so security analysts can efficiently remediate critical threats. To further tune threat detection and minimize false positives, Sumo Logic’s Cloud SIEM Insight Trainer applies AI to suggest detection severity adjustments and tuning recommendations automatically. Cloud SIEM also offers a comprehensive view of adversary tactics, techniques and procedures (TTPs) with its MITRE ATTCK Coverage Explorer, enabling security analysts to compare their exposure to global intelligence and elevate threat detection. Through Cloud SIEM’s modern security analytics, security teams can focus their attention on true positives and use actionable insights to inform remediation efforts. “We are excited to be recognized for our Cloud SIEM solution as ‘a Challenger' in the 2024 Gartner Magic Quadrant for SIEM.”