Full-Time

Solutions Consultant

Posted on 8/6/2024

Nextiva

Nextiva

1,001-5,000 employees

Cloud-based communication solutions for businesses

Data & Analytics
Enterprise Software

Junior, Mid

Scottsdale, AZ, USA

Must be in-office in Scottsdale 3 times a week minimum.

Category
Management Consulting
Consulting
Required Skills
PHP
Python
Java
Visio
Salesforce
Google Cloud Platform
Requirements
  • 2+ years CCaaS experience
  • 2+ years as a Sales or Solutions Engineer
  • BS Computer Science or equivalent work experience
  • Understanding of sales process, strategies and solutions selling
  • Demonstrate ability to develop, build and maintain strong relationships with sales team, partners, vendors, prospects, and customers
  • Create, present and document technical solutions
  • Outstanding presentation skills
  • Exceptional work ethic, time management, and organizational skills
  • Deep knowledge of Customer Service Software, Customer Relationship Software, Data Warehousing Software, Artificial Intelligence and the application of each.
  • Ability to create convincing proposals and documentation, including solution diagrams
  • Capable of completing job responsibilities with minimal supervision
  • Ability to apply solutions, technology and products to a business opportunity
  • Office 365 and Google G-Suite programs and applications
  • Salesforce application knowledge preferred
  • Google Cloud certifications preferred
  • Visio and Lucidchart - network diagram tools.
  • PHP, Java, Python and other programming languages.
  • API structure and development capabilities.
  • Data Networking, SIP, Contact Center technical certifications
  • Strong experience with networking protocols, standards, and hardware
  • Legacy Contact Center platforms and modern SIP endpoints.
  • Proficiency in using hosted contact center applications
  • For Scottsdale SC, it must be in-office hybrid 3x/week minimum
Responsibilities
  • Execute thorough discovery of customer requirements and participation directly in sales interactions via calls and webinars
  • Develop comprehensive and creative use cases for prospective Nextiva customers
  • Present the Nextiva solution in conjunction with customer predefined requirements
  • Review quotes, RFPs, business plans and other customer documents to develop and prepare an effective response or proposal
  • Maintain a working knowledge of the industry and competitors in order to act as a valuable resource to the customer and sales teams
  • Participate in work groups regarding custom requests and professional services for unique customer requirements
  • Develop relationships with vendors including keeping track of new information and sharing with your team
  • Develop comprehensive documentation to be leveraged in the composition of the Statement of Work for the Service Delivery Organization
  • Provide technical assistance to other departments, including Product Management, Marketing, and People Development teams
  • Ensure the solution(s) will work for the customer through demonstration and also through proof of concept (POC) or trial deployments

Nextiva offers cloud-based communication solutions for small to medium-sized businesses and enterprises, with a focus on VoIP phone services that allow calls over the internet. Their NextOS platform integrates various tools such as video conferencing, team messaging, and CRM software to streamline business communications. Unlike competitors, Nextiva's subscription-based model allows for customization and scalability, while also providing SIP trunking services for modernizing existing phone systems. The company's goal is to enhance business operations and customer interactions through efficient communication tools.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$194.5M

Headquarters

Scottsdale, Arizona

Founded

2008

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for integrated communication platforms boosts Nextiva's Unified-CXM platform growth.
  • Thrio acquisition enhances Nextiva's AI capabilities and market reach in contact center solutions.
  • 5G network expansion improves VoIP service quality, benefiting Nextiva's core offerings.

What critics are saying

  • Increased competition from Twilio could threaten Nextiva's market share in AI solutions.
  • Thrio acquisition may present integration challenges and disrupt service delivery.
  • New leadership may lead to strategic shifts unsettling existing customer relationships.

What makes Nextiva unique

  • Nextiva offers a unified customer experience platform with AI-driven analytics and automation.
  • The company provides a comprehensive suite of communication tools, including VoIP and video conferencing.
  • Nextiva's subscription-based model ensures steady revenue and scalability for growing businesses.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flexible Work Hours

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Mental Health Support

Professional Development Budget

INACTIVE