Product Support Specialist
Posted on 2/3/2024
INACTIVE
K Health

201-500 employees

AI-powered primary healthcare platform offering affordable, text-based
Company Overview
K Health, a clinical primary care company, is a leader in the healthcare industry, leveraging advanced AI technology to provide high-quality, accessible healthcare to all. The company's AI-driven platform, which utilizes over 670 million anonymized medical notes, empowers both doctors and patients with comprehensive information about diagnoses and treatments, enhancing the efficiency and accuracy of healthcare delivery. In addition to treating a wide range of conditions, K Health offers affordable, text-based care, remote wellness visits, and personalized treatment plans, setting it apart from traditional healthcare providers.
Data & Analytics

Company Stage

Series E

Total Funding

$285.6M

Founded

2016

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

-26%

1 year growth

-35%

2 year growth

-20%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Quality Assurance (QA)
Salesforce
Marketing
CategoriesNew
Customer Success & Support
Requirements
  • Bachelor’s Degree in a relevant field
  • 3+ years of experience in product support, particularly with Salesforce and/or mobile applications
  • Experience with product testing, QA, and training in a technical environment
  • Strong skills in workflow design and product documentation
  • Excellent communication and problem-solving abilities
  • Ability to multitask and manage priorities in a dynamic environment
Responsibilities
  • Liaising with Clinics: Act as the primary product point of contact for clinics, understanding their needs and challenges
  • Issue Triage: Quickly identify and troubleshoot product issues, coordinating and escalating to technical teams as needed for resolution
  • Product Launch Support: Be the expert on new releases - evangelizing them to internal and exec stakeholders
  • Feedback Collection and Analysis: Gather and synthesize feedback, to inform product improvements and training needs
  • Documentation: Create product documentation, including release notes and troubleshooting guides
  • Training: Provide training for new product features and updates
Desired Qualifications
  • Nice to have - Product marketing and/or internal training experience