Full-Time

Product Support Engineer II

Confirmed live in the last 24 hours

Zscaler

Zscaler

5,001-10,000 employees

Cloud-based cybersecurity and security services

No salary listed

Mid

Company Historically Provides H1B Sponsorship

Bengaluru, Karnataka, India

Category
IT Support
Network Administration
IT & Security
Required Skills
Wireshark
Linux/Unix
Requirements
  • Minimum 2-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
  • Experience with operating systems such as Linux, Unix, and Free BSD
  • Experience troubleshooting network issues and familiarity with the necessary tools (Ping, Traceroute, MTR)
  • Experience of protocols such as HTTP, SMTP, FTP, and DNS
  • Familiarity with: Network Protocol Analyzers (tcpdump, Wireshark), Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS) authentication systems such as LDAP, MS AD etc VPN technologies such as IPSec and VPN clients
Responsibilities
  • Providing second-line phone and email support to independently troubleshoot and resolve complex security and network issues
  • Collaborating with Engineering to assist customers in testing, troubleshooting, and reproducing issues for verification
  • Documenting unique incident resolutions in the technical support database to expand the knowledge base
  • Fostering a collaborative team environment by supporting and mentoring fellow Zscaler employees
  • Contributing to product improvements by understanding customer use cases and providing feedback throughout the product lifecycle
Desired Qualifications
  • Bachelor of Science in Computer Science/Engineering or an equivalent advanced industry certifications
  • Zscaler product experience, Script knowledge (SHELL, Python)
  • Working knowledge of networking and security products and enterprise Network Infrastructure, Apache and IIS Web Server administration

Zscaler provides cloud-based information security services, focusing on internet, web, and cloud security. Its platform acts as a secure gateway that inspects all internet traffic between users and applications, ensuring that threats are identified and stopped before they can access a client's network. This service is particularly aimed at large enterprises and government organizations that are transitioning to cloud and mobile-first strategies. Zscaler operates on a subscription model, allowing clients to select different tiers of service based on their security needs. This model not only generates consistent revenue but also supports a strong partner program that enhances market reach by providing partners with training and resources. Zscaler's goal is to deliver effective security solutions that facilitate secure digital transformation for its clients.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

San Jose, California

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • Zscaler's collaboration with IGEL enhances its Zero Trust security integration capabilities.
  • The introduction of Asset Exposure Management attracts clients seeking advanced risk management.
  • Zscaler's strong partner program expands its market reach and revenue potential.

What critics are saying

  • Increased competition from companies like Wiz threatens Zscaler's market position.
  • Rapid adoption of Zero Trust by competitors may dilute Zscaler's unique selling proposition.
  • Zscaler's stock is 45% below its all-time high, raising investor concerns.

What makes Zscaler unique

  • Zscaler offers a cloud-based Security as a Service platform, unlike traditional hardware solutions.
  • The company is a leader in the Gartner Magic Quadrant for secure web gateways.
  • Zscaler's Zero Trust architecture is a key differentiator in cybersecurity.

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Benefits

Comprehensive health plans

Supportive parental & family leave

On-demand learning & development

Company-sponsored volunteering

Global tuition assistance program

Guilt-free paid time off

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

1%

2 year growth

1%
PR Newswire
Apr 28th, 2025
Ivision Achieves Zscaler Mssp Authorization

ATLANTA, April 28, 2025 /PRNewswire/ -- ivision, a leading technology consulting and managed services provider, is thrilled to announce its prestigious achievement of becoming a Zscaler Managed Security Services Provider (MSSP). This distinction demonstrates their expertise in delivering managed security solutions through the Zscaler platform

VentureBeat
Apr 18th, 2025
Identity As The New Perimeter: National Oilwell Varco’S Approach To Stopping The 79% Of Attacks That Are Malware-Free

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More. National Oilwell Varco (NOV) is undergoing a sweeping cybersecurity transformation under CIO Alex Philips, embracing a Zero Trust architecture, strengthening identity defenses and infusing AI into security operations. While the journey is not complete, the results, by all accounts, are dramatic – a 35-fold drop in security events, the elimination of malware-related PC reimaging and millions saved by scrapping legacy “appliance hell” hardware.VentureBeat recently sat down (virtually) for this in-depth interview where Philips details how NOV achieved these outcomes with Zscaler’s Zero Trust platform, aggressive identity protections and a generative AI “co-worker” for its security team.He also shares how he keeps NOV’s board engaged on cyber risk amid a global threat landscape where 79% of attacks to gain initial access are malware-free, and adversaries can move from breach to break out in as little as 51 seconds.Below are excerpts of Philips’ recent interview with VentureBeat:VentureBeat: Alex, NOV went “all in” on Zero Trust a number of years ago – what were the standout gains?Alex Philips: When we started, we were a traditional castle-and-moat model that wasn’t keeping up. We didn’t know what Zero Trust was, we just knew that we needed identity and conditional access at the core of everything. Our journey began by adopting an identity-driven architecture on Zscaler’s Zero Trust Exchange and it changed everything

IGEL
Mar 21st, 2025
Zscaler Showcases Zero Trust Security Integration with IGEL at Now & Next 2025

Zscaler showcases Zero Trust security integration with IGEL at Now & Next 2025.

Investor's Business Daily
Mar 17th, 2025
Google Restarts Acquisition Talks With Cybersecurity Firm Wiz

Wiz competes with Palo Alto Networks (PANW), Zscaler (ZS) and others.

Investing.com
Mar 17th, 2025
TD Cowen maintains Zscaler stock Buy rating, $270 target

Zscaler is expected to provide further updates on its technological advancements during its upcoming Zenith Live event, scheduled to take place from June 2 to June 5, 2025, in Las Vegas.