Customer Service Representative @ Disher

Customer Service Representative - Grand Rapids, Michigan

DISHER is partnered with a privately owned, mid-sized furniture company to fill their Customer Service Representative position. This individual will work as part of a team to receive and input furniture orders. Other responsibilities will include communication with customers, dealers, and outside sales reps regarding a variety of topics such as order status, product or standard pricing questions, and deposits due.

What it’s like to work here:

This privately owned company is based committed to excellence in engineering, craftsmanship, materials, value, communication, service, and all else that they do. They have been an outstanding OEM source for many notable furniture manufacturers for over 20 years, producing value-engineered product to standards that meet or exceed the needs of their customers.

What you’ll get to do:

Communicate professionally with customers, dealers, and outside sales reps regarding order status, by phone and email
Work as a team with engineering and manufacturing leadership to communicate lead time and order status
Enter orders into the ERP system with timeliness and accuracy
Provide standard product pricing

What will make you successful:

High school diploma or GED; college courses or degree preferred
Minimum of two years’ similar experience in manufacturing
Proven problem-solving skills
ERP order entry experience and general computer/keyboard knowledge
Outlook, Excel, Word proficiency
Strong written and verbal communication skills

What you’ll get to do:

What will make you successful:

6 month growth

1 year growth

2 year growth