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Manager
Technical Services
Posted on 7/14/2022
INACTIVE
Locations
American Fork, UT, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Management
Operating Systems
Requirements
  • For eight straight years, Gartner has named Pure a leader in the Magic Quadrant
  • Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
  • Industry analysts and press applaud Pure's leadership across these dimensions
  • And, our 4,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
  • 5+ years of experience in customer-facing, technical services related work
  • 3+ years of experience in direct leadership in a people management role
  • Track record in developing strong teams through recruiting, performance management and team professional development
  • Track record in identifying and solutioning for process improvements and a vision for scalability improvements
  • Proven ability to manage customer concerns and issues, utilizing appropriate internal and external resources
  • Experience in the foundations of troubleshooting complex technical problems
  • Experience in supporting both hardware and software products, triaging issues and escalating them to the appropriate groups such as Product Management, Engineering, etc. (Preferred)
  • Track record in successful cross-functional collaboration with other internal business units
  • Foundational knowledge in operating systems such as VMWare, Solaris, Linus, Windows. (Bonus)
  • Foundational knowledge of ITIL concepts. (Preferred) Certification a bonus!
  • Thought leadership, innovative mindset and ability to operate with minimal supervision
  • Willingness and ability to work off-hours or be on call as needed
  • Ability to pivot and adjust tactically to changing situations
Pure Storage

1,001-5,000 employees

Enterprise storage company
Company mission
Pure Storage is on a mission to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. The company develops flash-based storage for data centers using consumer-grade solid state drives
Benefits
  • Insurance, Health & Wellness - Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Gym / Wellness Reimbursement, Health Insurance, Health Savings Account (HSA), Life Insurance, Maternity Leave, PTO (Vacation / Personal Days), Paternity Leave, Vision Insurance
  • Home - Business Travel Insurance, Immigration Assistance, Phone Bill Reimbursement, Remote Work
  • Financial & Retirement - 401k 100% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA)
Company Values
  • Persistence
  • Creativity
  • Teamwork
  • Ownership
  • Customer-first