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Account Manager
Posted on 8/22/2022
Remote • United States
Experience Level
Desired Skills
  • 4+ years experience in either account management, business development, sales, ideally within a global fintech company and/or Web3 company
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • You have cross functional experience working with teams across an org (Specifically Business Development)
  • Enjoy working with a global team across multiple time zones
  • Experience evaluating Partner needs to suggest upgrades or additional features
  • Strong attention to detail and sound organizational skills
  • BS/BA degree
  • Account manage and support a portfolio within our top 25 Partners in the US
  • Focus on making the assigned Partners in the assigned account portfolio as successful as possible, resulting in high partner satisfaction, loyalty, and renewal
  • Establish a trusted/strategic advisory relationship with with assigned Partners
  • Planning and executing account planning workshops (APW) both internal and external
  • Implementing and revising our Partner Feedback Survey (PFS) quarterly
  • Generating monthly insight reports, analyzing data and recommending areas of improvements for our clients
  • Be the communication channel between our top Partners and our internal Product, Marketing, and Engineering teams by providing actionable insights, detailed product feedback, working cross functionally across the organization for the best Partner experience
  • Ensure a high level of partner success through relationship management, product knowledge, data insights, and overall account management duties
  • Develop and document scalable partner success practices and processes
  • Managing all things client related (monthly account calls, data requests, new token listings, partner comms, product updates, year-end letters, value reports, conversion rate analysis)
  • Managing and updating our CRM for all clients
Desired Qualifications
  • A strong interest in the crypto/web3 space or experience working at a web3 company
  • Experience in delivering client focused solutions based on Partner needs
  • Strong business/commercial acumen and an understanding of major industry trends
  • Leadership, facilitation, and strategic thinking and analytical skills
  • Working with a Business Development team

51-200 employees

Crypto Payment Infrastructure
Company Overview
MoonPay is a financial technology company that provides payment solutions for cryptocurrency. Its on-and-off-ramp suite of products provides a seamless experience for converting between fiat currencies and cryptocurrencies using all major payment methods including debit and credit card, local bank transfers, Apple Pay, Google Pay, and Samsung Pay.
  • Stock options 📈
  • Unlimited holidays 🏝
  • Home office equipment allowance of $600 USD (or local equivalent) 🪑
  • Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
  • Fully remote: your life, your way of working 🌎
  • Freedom, autonomy and responsibility 💪
Company Core Values
  • Be humble: Doing what’s right is more important than being right. When we help each other, we all succeed.
  • Lead with empathy: We seek to understand different perspectives and assume positive intent in every interaction.
  • Own it: Every decision is made and executed with accountability and efficiency at its core.
  • Communicate with clarity: Constructive communication is at the center of everything we do. We provide context where appropriate and when we listen, we do so actively.
  • Kaizen: We improve with the aim of achieving excellence. A 1% improvement each day amounts to 3,700% over the course of a year.