IT Technical Support Specialist
Remote
Confirmed live in the last 24 hours
Locations
Remote in USA • Burlington, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Requirements
- 1+ years of remote technical support and assistance to customers via e-mail, phone, video, or chat
- Experience using remote tools components (IPMI,DRAC, SNMP)
- Experience with Windows and Ubuntu OS installations for updates and software installations
- B.S Degree or equivalent work experience
- Very strong English written and oral communication skills
- Strong sense of urgency with time sensitive matters
- Strong aptitude for attention to details
- Willingness to work flexible hours and rotate being on call within the IT Production Support team as needed
Responsibilities
- Provide Tier II technical support for Locus Robotics primarily troubleshooting infrastructure and service tickets
- Ensure Locus specific services are running properly by remote login to windows and Ubuntu servers
- Troubleshoot network related matters using Meraki dashboard and other remote monitoring tools
- Reboot devices and configure change settings for deployments
- Collaborate with the IT and Customer Success deployment teams
Desired Qualifications
- Experience with Cisco Meraki and have log monitoring tool experience is a plus
201-500 employees
Autonomous warehouse mobile robotics company
Company Overview
Locus Robotics' mission is to design and build innovative autonomous mobile robots that work collaboratively alongside workers in the fast paced logistics and fulfillment industries. The company has built a complete, end-to-end system that’s designed specifically to meet e-commerce fulfillment needs that easily integrates into existing warehouse infrastructure without reconfiguring or disrupting workflows.