INACTIVE
Full-Time
IT Technical Support Specialist
Locus Robotics
201-500 employees
Autonomous warehouse mobile robotics company
Robotics & Automation
Industrial & Manufacturing
Junior
Remote in USA + 1 more
Required Skills
Communications
Requirements
- 1+ years of remote technical support and assistance to customers via e-mail, phone, video, or chat
- Experience using remote tools components (IPMI,DRAC, SNMP)
- Experience with Windows and Ubuntu OS installations for updates and software installations
- B.S Degree or equivalent work experience
- Very strong English written and oral communication skills
- Strong sense of urgency with time sensitive matters
- Strong aptitude for attention to details
- Willingness to work flexible hours and rotate being on call within the IT Production Support team as needed
Responsibilities
- Provide Tier II technical support for Locus Robotics primarily troubleshooting infrastructure and service tickets
- Ensure Locus specific services are running properly by remote login to windows and Ubuntu servers
- Troubleshoot network related matters using Meraki dashboard and other remote monitoring tools
- Reboot devices and configure change settings for deployments
- Collaborate with the IT and Customer Success deployment teams
Desired Qualifications
- Experience with Cisco Meraki and have log monitoring tool experience is a plus
Locus Robotics' mission is to design and build innovative autonomous mobile robots that work collaboratively alongside workers in the fast paced logistics and fulfillment industries. The company has built a complete, end-to-end system that’s designed specifically to meet e-commerce fulfillment needs that easily integrates into existing warehouse infrastructure without reconfiguring or disrupting workflows.
Company Stage
Series F
Total Funding
$428.4M
Headquarters
Wilmington, Massachusetts
Founded
2014
Growth & Insights
Headcount
6 month growth
↓ -3%1 year growth
↑ 7%2 year growth
↑ 60%INACTIVE