Full-Time

Manager Customer Success

Confirmed live in the last 24 hours

PitchBook

PitchBook

1,001-5,000 employees

Provider of private market data insights

Compensation Overview

$155kAnnually

+ Variable Commission of $20,000

Senior, Expert

San Francisco, CA, USA

Working in the office 5 days/week.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Word/Pages/Docs
Excel/Numbers/Sheets
Requirements
  • Bachelor’s degree required
  • 4+ years of experience in either account management, customer success, or sales
  • 2+ years as a team lead or manager
  • Excellent written and oral communication skills with a keen eye for detail
  • Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
Responsibilities
  • Inspire and lead Customer Success Managers to achieve customer adoption and engagement goals by creating an environment that empowers personal and organizational growth
  • Identify and drive key objectives and results for a team of Customer Success Managers
  • Hold their team of Customer Success Managers accountable to standard operating procedures
  • Continuous innovation in value creation and implementation of PitchBook into each customer’s workflow
  • Cross collaborate with other departments from Product to Research to provide actionable feedback and help innovate our internal processes
  • Encourage their team to collaborate across the global team to discuss and respect diverse perspectives
  • Participate and contribute to Customer Success and Sales Leadership meetings
  • Align with Account Management around cross-sell, up-sell, and focus on new customer onboarding
  • Grow the Customer Lifetime Value of our clients
  • Support the vision and values of the company through role modeling and encouraging desired behaviors
  • Participate in various company initiatives and projects as requested

PitchBook provides detailed information on private market data, focusing on venture capital, private equity, and mergers and acquisitions (M&A). Its main product is the PitchBook Platform, which consists of various software applications that deliver extensive data and insights to users. Clients, including investment professionals and business executives, subscribe to access this platform, which helps them make informed investment decisions and conduct due diligence. What sets PitchBook apart from its competitors is its comprehensive database and the subscription model that allows clients to choose access levels based on their specific needs. The company's goal is to empower clients in the private capital market by providing the necessary data to stay ahead of industry trends and make strategic decisions.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

$13.4M

Headquarters

Seattle, Washington

Founded

2007

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for ESG data could enhance PitchBook's data offerings.
  • AI-driven analytics in private equity suggest opportunities for PitchBook's platform enhancement.
  • Growing interest in private credit presents an opportunity for PitchBook to expand offerings.

What critics are saying

  • Emerging fintech startups offering similar services at lower costs could erode market share.
  • Founder John Gabbert's departure may lead to strategic shifts or instability.
  • Integration challenges from acquisitions may affect service delivery and customer satisfaction.

What makes PitchBook unique

  • PitchBook offers comprehensive data on venture capital, private equity, and M&A.
  • The PitchBook Platform is an award-winning suite of software applications.
  • PitchBook serves a diverse clientele, including investment professionals and business executives.

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Benefits

Flexible work program

Generous PTO

Paid sick days

Company-wide days off

Learning & development opportunities

401k & company matching

Medical, dental and vision insurance

HSA+FSA Accounts

Paid parental leave

Transportation stipend

Team building & company-wide events

Company News

Bizjournals
Mar 5th, 2025
PitchBook and parent company Morningstar buy San Francisco fintech startup

Seattle-based financial data firm PitchBook and its parent company Morningstar Inc. (Nasdaq: MORN) have acquired San Francisco-based portfolio management tool Lumonic.

Business Wire
Mar 5th, 2025
Morningstar Expands Private Credit and Structured Finance Offerings with Acquisitions of Lumonic and DealX

Morningstar today announced the acquisitions of Lumonic Inc. and Dealview Technologies Limited.

Crowdfund Insider
Dec 16th, 2024
New Federal Regulatory Posture Is Unlikely to Accelerate Corporate Fintech Deals - Report

PitchBook released their Quarterly Fintech M&A Review, which is tracking big bank M&A activity.

Crowdfund Insider
Aug 3rd, 2024
Enterprise Fintech Firms Reportedly Secured $4.6 Billion in VC Funding Across 315 Deals in Q2 2024

PitchBook has released their latest Enterpise Fintech ecosystem.

Bizjournals
May 9th, 2024
PitchBook founder John Gabbert to step down from CEO role

John Gabbert founded the Seattle-based financial data firm in 2007.