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Full-Time

Enterprise Customer Success Manager

Updated on 10/3/2024

Kandji

Kandji

201-500 employees

Unified platform for Apple device management

Cybersecurity
Enterprise Software

Senior, Expert

Miami, FL, USA

Required to work on-site in Coral Gables office Monday - Friday.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Communications
Hubspot
Zendesk
Requirements
  • 5+ years of experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred.
  • 5+ year customer-facing experience as an enterprise Customer Success Manager
  • Experience maintaining ARR of $5M+ including contract values over $100k.
  • Experience meeting KPIs.
  • Experience with supporting tools and platforms like HubSpot, Zendesk and JIRA.
  • Expert in driving results and outcomes while solving complex business problems, both individually and through direct reports.
  • Excellent presentation, organizational, and communication skills (both written and verbal). A written sample may be requested.
  • Ability to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
  • Team and goal-oriented. High output; low ego.
  • Knowledge of SaaS post-sale support motion and technical curiosity is a plus.
  • Ability to travel (light travel to conferences or customers may be required).
  • Experience working with or supporting Apple devices.
Responsibilities
  • Communicate efficiently and effectively with our customers - we primarily communicate via Zoom and email
  • Onboarding & Adoption: Use a consultative-like approach to drive ROI, retention, expansion, and high product usage across a portfolio of enterprise customers.
  • Develop and enact a custom plan for each customer’s onboarding, Business reviews, expansion, and renewal goals.
  • Enablement & Partnership: Lead end-user training, conduct executive business reviews, and proactively monitor and drive product usage to ensure the customer is maximizing value.
  • Evangelize: Communicate new use cases and features/functionality that will enhance the customer’s workflow and drive organizational product adoption.
  • Customer Advocate: Passionate about the customer experience and skilled in translating customer feedback into product requests.
  • Collaborate: Work cross-functionally with strategic and technical colleagues to accomplish customer goals.

Kandji offers a platform designed for managing and securing Apple devices in businesses. Their system enables companies to deploy secure devices, update software, and address vulnerabilities across all their devices efficiently. A key feature is the MigrationAgent, which simplifies the transition from older Mobile Device Management (MDM) solutions to Kandji's platform, requiring minimal user interaction. What sets Kandji apart from competitors is their deep knowledge of the Apple ecosystem and dedicated customer support, with engineers available to assist users who have experience with Mac administration. The goal of Kandji is to help businesses strengthen their IT infrastructure and support their growth by providing effective device management solutions.

Company Stage

Series C

Total Funding

$188.4M

Headquarters

San Diego, California

Founded

2018

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-11%

2 year growth

-16%
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Simplify's Take

What believers are saying

  • The recent $100 million funding round will accelerate innovation and growth, potentially leading to new features and improved services.
  • The introduction of tools like Prism and iOS Home Screen Management demonstrates Kandji's commitment to enhancing user experience and compliance.
  • Partnerships with companies like SecureW2 and Diamond Assets expand Kandji's ecosystem, offering more integrated solutions for clients.

What critics are saying

  • The company's focus on Apple devices may limit its market to businesses heavily invested in the Apple ecosystem, potentially missing out on clients using other platforms.
  • Rapid growth and scaling efforts, fueled by recent funding, could strain resources and impact service quality.

What makes Kandji unique

  • Kandji's focus on Apple devices sets it apart in the MDM market, which is often dominated by solutions catering to multiple operating systems.
  • Their MigrationAgent tool simplifies the transition from old MDM solutions, reducing user interaction to a few clicks, which is a significant advantage over competitors.
  • Kandji's 24/5 customer support staffed by Mac admin-experienced engineers provides a level of peer-to-peer guidance that is rare in the industry.

Benefits

Health Coverage - 100% individual and dependent medical + dental + vision coverage

Flexible Spending Account

Equity for full-time employees

New MacBook Pro and software setup

Exciting opportunities for career growth

An outstanding, inclusive culture

4% 401(k) company match

Monthly Uber Eats meal credit

$1,000 Home Office Equipment Stipend

$50 monthly Internet reimbursement

Equipment discounts

Week long company shutdown, first week of August

10 Health and Wellness Days

12 weeks of Paid Parental Leave

14 Holidays