Business Analyst

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller, and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

Role Description:

The Sr Associate IS Bus Sys Analyst leverages domain and business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams. This role involves working closely with developers and business analysts to ensure that the technical requirements for upcoming development are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems. You will collaborate with Product Managers and developers to maintain an efficient and consistent process, ensuring quality deliverables from the team.

Roles & Responsibilities:

• Collaborate with System Architects and Product Managers to manage business analysis activities, ensuring alignment with engineering and product goals.

• Capture the voice of the customer to define business processes and product needs.

• Work with Product Managers and customers to define scope and value for new developments.

• Collaborate with Engineering and Product Management to prioritize release scopes and refine the Product backlog.

• Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs.

• Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team.

• Clearly express features in User Stories/requirements so all team members and stakeholders understand how they fit into the product backlog.

• Ensure Acceptance Criteria and Definition of Done are well-defined.

• Work closely with UX to align technical requirements, scenarios, and business process maps with User Experience designs.

• Stay focused on software development to ensure it meets requirements, providing proactive feedback to stakeholders.

• Develop and execute effective product demonstrations for internal and external stakeholders.

• Maintain accurate documentation of configurations, processes, and changes.

Basic Qualifications and Experience:

• Master’s degree and 1 to 3 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR

• Bachelor’s degree and 3 to 5 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR

• Diploma and 7 to 9 years of Life Science/Biotechnology/Pharmacology/Information Systems experience

Functional Skills:

Must-Have Skills:

• Excellent problem-solving skills and a passion for tackling complex challenges in drug discovery with technology.

• Experience with Agile software development methodologies (Scrum).

• Excellent communication skills and the ability to interface with senior leadership with confidence and clarity.

• Experience in writing requirements for the development of modern web applications.

• Experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA.

Good-to-Have Skills:

• Demonstrated expertise in a scientific domain area and related technology needs.

• Understanding of scientific software systems strategy, governance, and infrastructure.

• Experience in managing product features for PI planning and developing product roadmaps and user journeys.

• Familiarity with low-code, no-code test automation software.

• Technical thought leadership.

• Able to communicate technical or complex subject matters in business terms.

• Jira Align experience.

• Knowledge of network security protocols and tools (e.g., IPSEC, SSL, IDS/IPS, firewalls).

• Experience with DevOps, Continuous Integration, and Continuous Delivery methodology.

Professional Certifications:

• SAFe for Teams certification (preferred).

Soft Skills:

• Able to work under minimal supervision.

• Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work.

• Excellent analytical and gap/fit assessment skills.

• Strong verbal and written communication skills.

• Ability to work effectively with global, virtual teams.

• High degree of initiative and self-motivation.

• Ability to manage multiple priorities successfully.

• Team-oriented, with a focus on achieving team goals.

• Strong presentation and public speaking skills.