Account Manager

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners. 

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products: 

📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.

💻TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.

💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.  

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

And to do so, we are seeking for amazing people to join our Customer Success Team, as a Sales Account Manager. The focus of the Customer Success team is to engage with our customers with the goal of growing our business through the selling of products to improve revenues.

As a Sales Account Manager you will make outbound calls to our customers to present them solutions for their business, support them in their decisions, and advise them on the right ways to grow their business with the help of TheFork solutions. This will be an opportunity for you to use your selling skills and to make restaurants owner happy!

You will be part of a team of 10 people and you will have access to training, processes, tools and all the support needed to start your role.

Creator of a unique model that disrupted the restaurant industry 15 years ago, we are now the leading dining platform across Europe. We are experiencing an exciting period of growth, and we need the greatest folks onboard. Together, we will make our wildest dreams come true! We strongly believe that our mission can only be achieved if we also bring happiness to our working environment. We do this by providing a flexible, multicultural  and positive environment where each individual has the space to grow. 

We nurture this happy culture through our core values: We are better together -  We act like an owner - We genuinely care for our users and customers - We believe in transparency - We never stop learning - Speed wins 

Oh! And we are also part of the big Tripadvisor family ❤️ 

With love, 

Your future buddies, the Forkies. 

What you will do: 

• Make outbound to our current customers to present them solutions for their business to ensure they will generate significantly more revenue with TheFork month over month
• Support, mainly through email and phone, our Restaurants customers and help them with their positioning strategy, revenue management and online marketing
• Selling, upselling and retaining products and customers
• Be the primary point of contact and build long-term relationships with customers
• Ensure the support and training to use our tools

Your KPIs will include (but will not be limited to) and are subject to change based on business needs:

• Products sold and maintained across your portfolio (this will be your main task!)
• Leverage the usage of TheFork tools so restaurants are more engaged with customers and bookings
• Number and quality of restaurants participating in TheFork Festivals

Which should be your main competences:

• Sales Oriented
• Customer orientation
• Emphatic
• Communication skills
• Dynamic and perseverant person
• Oriented results
• Good attitude is very important.

Who are you:

• Experience in pitching and selling promotions/deals/flash sales
• Experience in dealing with a high number (45-50) of outbound and inbound calls and portfolios with numerous accounts (from 500 to 800)

Plus requirements:

• Experience as sales representative or sales account manager 
• Experience with a restaurant is a must.
• Experience in e-commerce is a must.

Native Spanish and High English is a must.

What we offer you  

😄An awesome team (not everybody like our jokes, but we try our best)

🏠 A Permanent contract (that can be useful in life)

⚖️ Flexible working environment (2 days home office per week)

💸 Competitive fixed salary, bonus and equity (yes, equity!)

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants) 

🌎 International teams - More than 30 nationalities and 16 offices worldwide

🏳️‍🌈 Highly inclusive working environment

🤸‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc

🎓 Continuous learning and development programs

😌 Free access to the Calm app 

⏳ A program dedicated to help you have the best work/life balance

🏥 Health insurance fully covered by the company

👩‍🦽 Life Insurance and Disability at no cost to the employee 

🍴 Amazing offices with dining, coffee point on each floor, and leisure area   

🎤 Team building events (we love karaoke. A lot. A lot.)

If you are the right person and you are thrilled to join TheFork don’t miss this chance and apply.. we are waiting for you!

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [email protected]. Our HR team will review the request and respond accordingly

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