Field Support Technician

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Field Support Technician serves as a main point of contact for Rockwell Automation's customers and serves as company liaison with customers on administrative and technical matters for assigned projects. Regional travel is required, up to 50%. The preferred candidate will have Advanced Rockwell Automation Software experience.

Rockwell's Field Support Engineer's are responsible for effectively providing services to support the on-site installation, start-up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems. You will report to the Territory Service Manager and work remote from your home office in South Carolina. and onsite at customer locations.

Your Responsibilities:

• Provide customer support through the performance of installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of Rockwell equipment and systems.
• Program PLCs, HMIs and SCADA systems for new or modified equipment.
• Maintain automation and equipment including working with low to medium voltage.
• Troubleshoot problems, identify, and implement new or amended system functionality, identify operational process gaps, and take corrective actions.
• Recommend and initiate modifications or replacement of equipment, which fail to meet operating standards.
• Execute initiatives supporting our automation strategy, manage operating workflows and progress continuous improvement opportunities.
• Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
• Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.).
• Communicate with Rockwell Automation and customer management regarding project details.

The Essentials - You Will Have:

• High School Diploma or GED and Technical School Work or equivalent relevant work experience
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The ability to travel 50% of the time.
• A valid drivers license.

The Preferred - You Might Also Have:

• 5+ years of related experience, including Advanced Rockwell Automation Software
• Experienced in PLC and HMI programming utilizing RSLogix 5, 500, 5000, RSView32 and/or FTView ME/SE, Networking: RIO, DH+, D-Net, and Ethernet Communication
• Medium voltage electrical experience (1000V - 13,800V AC)
• PLC programming utilizing RSLogix 5, 500, 5000, FactoryTalk Studio software
• Studio5000, ControlLogix, CompactLogix
• PowerFlex products and applications
• Ethernet/IP, Stratix Switches
• Servo/Motion control
• Low Voltage PowerFlex Drives knowledge
• Medium Voltage Drives knowledge
• Experience with networks including EtherNet, ControlNet, and DeviceNet
• Application/Project experience utilizing Rockwell's Advance Software Packages such as Historian, AssetCentre, VantagePoint, and Plant/Energy Matrix
• Experience in Virtual Machine computing and Thin Client technology

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

• This position is part of a job family. Experience will be the determining factor for position level and compensation.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.