Full-Time

Senior Application Support Engineer

Yodlee

Yodlee

501-1,000 employees

Data aggregation and analytics platform

Data & Analytics
Fintech

Senior

Berwyn, PA, USA

Required Skills
Communications
MySQL
Management
SQL
Quality Assurance (QA)
JIRA
Confluence
Data Analysis
Requirements
  • Bachelor's degree in computer science or related fields or relevant work experience.
  • 5+ years of experience in developing SQL Queries and data analysis preferably in MySQL.
  • Experience working in Jira, Confluence, and New Relic or other APM tools.
  • Strong communication and collaboration skills, with the ability to work effectively in a team environment.
Responsibilities
  • Foster and maintain strong relationships with cross-functional teams including Implementations, Product Management, Engineering, Relationship Management, and QA.
  • Manage communication through various channels such as calls and emails, logging and tracking tickets using Jira.
  • Independently troubleshoot, solve, or escalate application issues, ensuring timely resolution and effective management of requestor expectations.
  • Manage requestor expectations by understanding their needs, assessing feasibility, and delivering timely solutions.
  • Follow-up regularly with various parties involved to understand the status of tickets and provide updates.
  • Develop expertise in software products by being hands-on and learning the database structure to handle incoming tickets effectively.
  • Communicate effectively with individuals of diverse technical/business understanding, adapting communication style based on the targeted audience.
  • Attend and actively participate in product training to stay up to date on the latest developments.
  • Document troubleshooting and problem resolution steps in Confluence.
  • Participate in on call rotation, including some weekend support and hand-off of issues between onsite and offshore.

Yodlee's mission is to help as many Americans as possible to see their complete financial data.

Company Stage

N/A

Total Funding

$742M

Headquarters

Redwood City, California

Founded

1999

Growth & Insights
Headcount

6 month growth

-9%

1 year growth

-17%

2 year growth

-43%

Benefits

Medical (High Deductible Health Plan, Kaiser HMO and PPO), Dental, Vision

401(k) Match

On-site Flu Shots

On-site Biometrics Screening

Employee Assistance Program (EAP)

Life Insurance and AD&D

Short and Long Term Disability

On-site Gym

Fully Stocked Kitchen

Tuition Reimbursement

Employee Referral Bonus

Casual Dress Code

Mobile Reimbursement