Full-Time
Senior Customer Asset Management Specialist
Updated on 8/19/2026
Ritchie Bros.
1,001-5,000 employees
Asset management and heavy equipment auctions
Compensation Overview
$20 - $24/hr
Clinton, ME, USA + 1 more
More locations: Monrovia, CA, USA
In Person
Work is performed indoors and outdoors year-round; climbing on and off large equipment and trucks is required.
 Operations & Logistics (1) |
|---|
Get referred to Ritchie Bros.
See people who can refer or advise you
- Three to five years of experience working in customer service within a sales support or logistics environment, with a complete understanding of current processes.
- Computer literacy and good command of Microsoft Office.
- Professional communication skills and strong business acumen.
- Ability to handle multiple tasks and projects concurrently.
- Ability to work a flexible schedule, including evenings, weekends, and statutory holidays as required.
- Fluency in English, both written and verbal.
- Ability to work indoors and outdoors year-round and climb on and off large equipment and trucks.
- Serve as the first escalation point within the Customer Asset Management team for complex situations requiring advanced troubleshooting.
- Resolve issues quickly and effectively and review them with the Supervisor for potential process changes.
- Step in when the Supervisor is unavailable.
- Apply and share on-the-job experience while handling escalations regarding pickup, relocation, and abandonment processes.
- Assist the Supervisor or Manager with projects as they arise.
- Serve as a peer role model for attendance, knowledge, and problem solving.
- Work with the Sales Team and Consignor Point of Contact to manage off-site asset disposition pickup, relocation, and abandonment processes.
- Inform customers of and enforce Terms and Conditions.
- Review asset situations and recommend next steps, including relocation and abandonment.
- Review Site Management Specialist escalations and determine the best path to a solution.
- Develop innovative approaches to mediate complex logistics issues and communicate clearly and directly.
- Provide recommendations on process updates and changes to the Supervisor.
- Serve as the subject-matter expert for Site Management Specialists.
- Present solution options to the Supervisor, Customer Asset Management, and Customer Care Manager when dealing with an issue.
- Coordinate with other departments to ensure customer satisfaction.
- Perform other tasks as assigned.
- Spanish and French language skills are an asset.
Ritchie Bros. Auctioneers connects buyers and sellers of heavy machinery, trucks, and other assets through auctions and asset-management services. Its core products are live and online auctions plus disposition and asset-management solutions that help sellers convert surplus equipment into cash and help buyers find and bid on used equipment. The auction process works by listing assets for sale in catalogs and conducting bidding—historically unreserved auctions and now increasingly online platforms—so buyers can bid from anywhere and sellers can reach a global audience. The company differentiates itself with a long history of transparency and integrity, a global footprint across more than 20 countries, and a shift toward online auctions that expands access and efficiency for both sides of the market. The goal is to provide a trusted, scalable marketplace that maximizes recovery for asset owners while delivering broad, convenient access to buyers worldwide.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Westchester, Illinois
Founded
1958
Get referred to Ritchie Bros.
See people who can refer or advise you
Simplify's Take
What believers are saying
- Q1 2026 revenue rose 11% to $1.23 billion, with GTV up 13%.
- FTC early termination cleared BigIron antitrust review in April 2026, accelerating closing.
- The new Scottish yard expands UK access and lowers logistics friction for sellers.
What critics are saying
- Copart and digital marketplaces compress pricing and commission economics in equipment and salvage.
- Integration from BigIron, J.M. Wood, and Blackmon strains management through 2026.
- Any failed technology migration or auction volume slump weakens RB Global's moat fast.
What makes Ritchie Bros. unique
- Ritchie Bros. pairs onsite auctions with RB Global's digital marketplace across 20 countries.
- Its omnichannel model spans heavy equipment, salvage, agriculture, and commercial vehicles.
- BigIron and Blackmon deepen local coverage while feeding global buyer demand.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Paid Holidays
Employee Discounts
Professional Development Budget
Training Programs
Performance Bonus
Growth & Insights and Company News
6 month growth
↑ 7%1 year growth
↑ 7%2 year growth
↑ 7%Financial services firm Ares Management and commercial asset marketplace operator RB Global have been highlighted for their strong fundamentals and profitability, whilst cloud storage provider Dropbox faces challenges. Ares Management has demonstrated exceptional revenue growth of 24.3% annually over the past two years, with earnings per share compounding at 19.5% annually over five years. The company maintains an operating margin of 21.8%. RB Global, formerly Ritchie Bros. Auctioneers, has achieved 27.4% annual revenue growth over five years, with EPS growing at 19.3% annually. The company generates a free cash flow margin of 14%. Dropbox, despite a 26.6% operating margin, showed flat billings and faces weak demand outlook. Wall Street expects flat revenue over the next 12 months.
Scottish yard aids auctioneers expansion. Ritchie Bros. has strengthened its presence in the UK with the opening of its first operational yard in Scotland, providing buyers and sellers of used machinery with a dedicated facility in the country's central belt. Located at Harthill, just off Junction 5 of the M8 motorway between Glasgow and Edinburgh, the new site is designed to improve access for customers across Scotland while reducing transport distances and simplifying equipment logistics. The facility operates 24 hours a day for deliveries, allowing customers and hauliers to drop off and collect machinery outside traditional opening hours. The company says the flexible access will help minimise downtime and make it easier to move equipment around busy work schedules. The Scottish yard complements Ritchie Bros.' existing UK operations at Maltby, near Rotherham, together with its Mullingar facility in Ireland, which opened in 2025. The three locations provide broader coverage across the UK and Ireland while supporting equipment sales through the company's online auctions and other sales channels. Chris Thomson, Scotland Territory Manager at Ritchie Bros., said the investment reflects the company's commitment to the Scottish market. "Having an operational yard in Harthill means we can offer the same market-leading services already available elsewhere in the UK while making it easier and quicker for customers in Scotland to sell machinery and equipment," he said. "The new location allows Scottish sellers to access our global network of buyers while benefiting from a much more convenient local facility." As well as reducing transport costs and journey times, the site brings inspection, marketing and sales support closer to customers who previously had to travel further afield to access Ritchie Bros.' services. The opening forms part of the company's wider strategy to expand its regional footprint and meet growing demand for used equipment and asset management services across the UK and Ireland. The new yard is located at 59 West Benhar Road, Harthill, Shotts ML7 5TG.
Ritchie Bros. Auctioneers of Westchester, Illinois, has acquired Blackmon Auctions of Little Rock for an undisclosed price, the firm anno
RB Global reported 13% gross transaction value growth to $4.3 billion and 11% adjusted EBITDA growth in its first quarter of 2026. The company received antitrust approval for its BigIron acquisition, which is now expected to close in the second quarter. The commercial construction and transportation segment led growth, with GTV up 27% year-over-year, or approximately 16% excluding acquisitions. Chief Executive Officer Jim Kessler cited early signs of improving customer confidence, supported by stabilising used equipment values and infrastructure activity. In automotive, GTV increased 7%, driven by a 6% rise in average selling prices and 1% unit volume growth. Chief Financial Officer Eric Guerin said the company's updated 2026 guidance excludes any impact from the pending BigIron transaction.
Motivated buyers need your equipment - sell in Edmonton's next auction. Ritchie Bros.' Spring Auction in Edmonton is always one of the biggest of the year. The dates for this year's auction are May 11-15, and there's time to add your equipment and take advantage of its world class marketing and buyer demand. It's shaping up to be an exciting event with demand for used equipment high across all industries. Last Edmonton auction by the numbers - nobody drives more buyer demand. The momentum in Alberta is going strong, with bidders and buyers from 45+ countries and over 6,200 lots sold in the last Edmonton auction in March. Over 14,000 bidders registered for the auction! Featured results from Edmonton's last auction: Take advantage of everything ritchie Bros. offers to help you sell equipment and trucks. * Access to its global buyer audience * Tailored selling solutions for customers of all sizes * Selling location flexibility * World class multi-channel marketing driving demand for your assets