Cloud Operations Manager

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts, Strada blends leading-edge technology with human

ingenuity to help businesses across the globe design and deliver at scale. Supporting over 30 years to 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, pls visit Strada Global Page

Job description:

As the Cloud Operations Delivery Manager, you will be responsible for building and leading a highly motivated technical team, maintaining our cloud infrastructure environment, and providing support to our internal and external customers. Day-to-day operations include but are not limited to: supporting Azure and server OS related issues and requests, second level incident support and system administration, automation and process improvements through automation, vulnerability remediation, audit participation, addressing trending issues, interacting and coordinating with our partner operations teams, managing our Cloud Services including deployments (as needed) and rolling out hotfixes. The role involves incident call management, incident resolution, managing escalations and disaster recovery participation. You will also mentor support technicians to meet the customer’s needs.

Role: Cloud Operations Manager

Key Responsibilities:

o Build and manage a second level support team. Supporting a 24/7 service.

o Integrate with and support partner Operations teams within the program

o Constantly seek to improve, resolve, and streamline processes through automation to meet operational challenges, provide consistency and reduce incidents and MTTD/MTTF

o Oversee process integration with partner teams

o Coordinate with Service Management team regarding Incident, Problem, Configuration and Change Management Processes for OS and all Cloud Services

o Oversee Security and compliance policy guidelines and monitoring for OS and Cloud Services.

o Supervisory responsibilities following the organization’s policies. 

o Responsible for defining and documenting processes and Standard Operating procedures to bring about order and consistency.

Required Skills and Experience:

o Bachelor’s degree in Computer Science or related field or related professional experience in a related field.

o 8+ years of progressive IT experience/management in large complex information systems. Including on-prem data center, ie: server, storage management, virtualization, networking, systems management, and project management as well as Azure.

o Understanding of automation tools such as Terraform, Puppet, etc.

o Effective Customer facing communication skills that build confidence.

o Experience with SOC, SOC2, CIS, etc. compliance controls

o Experience in managing production systems on a large scale.

o Experienceutilizing Linux and Windows systems.

o Solid understanding operational support concepts like change management, on call rotations, escalations, and uptime

Preferred Skills And Experience:

o Cloud Architecture Certification

o Experience with Data and Cyber security

o Experience with Data Protection and Archiving solutions

o Experience designing and consuming cloud service architectures.

o Experience in deploying and supporting web-based applications.

o Understanding of operational concepts like network security, routing, and load balancing.

o Understanding of protocols like TCP/IP, SSH, RDP, etc.

Work Conditions:

o Positively react to change as the Company evolves and the needs of the environment change.

o Carry out other duties, not covered above, as necessary, which will be deemedappropriate to the nature of the department and/or role.

Required Education

Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Science & Technology or equivalent.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. 

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.   In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.