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Sr. Support Content Writer
Customer Engagement
Updated on 1/25/2023
Locations
Normal, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Requirements
  • 5+ years copywriting experience, preferably walking consumers through purchasing experiences and technical products
  • Excellent communication skills, both verbal and written
  • Excellent time management and organizational skills
  • Experience with learning management systems a plus
  • Experience creating educational or training content a plus
  • EV, tech, and/or startup experience a plus (but not a requirement)
  • In the office 1-3 days per week
  • Ability to travel 20% of time
Responsibilities
  • Write customer-facing copy and support content that spans Rivian's Knowledge Base, online Support Center, and customer communications
  • Create talking points and scripts that support Rivian vehicle pre-sales, operations, transactions, sales enablement, owner experience, and other critical customer education needs
  • Integrate deeply into Rivian's communications channels, collaborating with subject matter experts, approval groups, and communications team partners
  • Leverage Rivian's “voice of customer” data to predict and rapidly develop content that supports customers purchasing decisions and ownership experience
  • Learn our business operations, transaction flows, and purchasing process, and be able to translate them into easily digestible customer-facing copy
  • Performs other duties as required or assigned within the scope of this position
Rivian

10,001+ employees

Electric vehicles manufacturer
Automotive
Company Overview
Rivian is on a mission to keep the world adventurous forever. The company believes there is a more responsible way to explore the world and is determined to make the transition to sustainable transportation an exciting one. Rivian designed their emissions-free Electric Adventure Vehicles to challenge what's possible.
Benefits
  • Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
  • Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
  • Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
  • Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
  • Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
  • Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.
Company Core Values
  • A diverse workforce
  • Embracing active allyship
  • Purpose-driven partnerships
  • Supporting our team