Full-Time
Customer Engagement Insights and Enablement Lead
Posted on 8/25/2025
Resilience Cyber Insurance
201-500 employees
SaaS platform for cyber risk underwriting
Compensation Overview
$150k - $175k/yr
New York, NY, USA
Hybrid
 Business & Strategy (2) |
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- Bachelor’s or Master’s degree in Business Administration, Data Science, Information Systems, or a related field.
- 7+ years of experience in a business analysis, consulting, or enablement role, preferably within a SaaS, technology, or professional services environment.
- Client Loss Control Intelligence.
- Customer Portfolio Loss Control Insights: Create and maintain loss control-focused customer portfolio data insights and ensure that CE, Product, Marketing, Underwriting, and Sales teams have easy access to up-to-date client intelligence to inform their strategies.
- Customer Portfolio Loss Control Action Planning: Based on customer portfolio loss control analysis, create portfolio and individual account action plans for client-facing CE team members to work with customers in order to drive down cyber risk across the customer portfolio.
- Customer Engagement Team Enablement
- Customer Briefs: Use LLMs to analyze client information (i.e. SEC 10-k), engagement call transcripts, and peer group knowledge to create onboarding and pre-call briefs that include key client commitments, product feedback, competitor mentions, and overall sentiment for the client-facing team.
- Reference Guide Creation: Translate technical loss control subject matter into clear, compelling one-page customer-facing reference guides for use by client-facing teams.
- Project Management: Track and support large, cross-functional CE projects, ensuring they stay on track to meet our strategic objectives.
- Client Engagement Metrics: Identify, define, and recommend automations to collect the key metrics needed to track client engagement. Collaborate with business intelligence to develop dashboards to monitor the health of the overall client portfolio and individual accounts.
- Portfolio Analysis & Reporting: Analyze data across the client portfolio to identify trends and the root causes of losses and client churn. Provide actionable reports and insights to leadership to inform and shape our loss control and retention strategies.
Resilience Cyber Insurance provides a SaaS platform that combines cyber insurance with proactive risk management, offering loss prevention, cyber risk quantification, and breach simulations for insurers and organizations. The platform collects real-time data and analytics to quantify risk and support underwriting, while helping improve cybersecurity posture. It differentiates itself by linking underwriting with ongoing security improvements in a single platform rather than using separate tools. Its goal is to help organizations achieve cyber resilience and reduce losses from cyber incidents over time.
Company Size
201-500
Company Stage
Series D
Total Funding
$217M
Headquarters
St. Louis, Missouri
Founded
2016
Simplify's Take
What believers are saying
- Arc reduces manual risk assessment work by 80% annually for complex portfolios.
- Tech E&O expansion in 2025 opens adjacent demand across U.S., UK, and Europe.
- London wholesale capacity broadens access to larger cross-border accounts and higher limits.
What critics are saying
- Aon, Gallagher, and Lockton can bundle competing platforms into renewal negotiations.
- Beazley, Hiscox, QBE, and Coalition pressure pricing across cyber and Tech E&O.
- A systemic cyber event can create clustered losses faster than Resilience reprices risk.
What makes Resilience Cyber Insurance unique
- Resilience combines cyber insurance, risk quantification software, and security services in one platform.
- Arc targets multi-entity portfolios, giving PE firms and conglomerates standardized exposure visibility.
- Claims data powers recommendations, translating cyber controls into financial loss reduction priorities.
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Benefits
Family Paid Leave
Paid Healthcare for Employees
401(k) Retirement Plan
401(k) Company Match
Professional Development Budget
Unlimited Paid Time Off
Employee Referral Bonus
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Resilience, a cyber risk solutions company, has been named MGA of the Year by Intelligent Insurer at the Cyber Insurance Awards Europe. The judges praised Resilience for building mitigation and prevention technologies, offering simulation tools and real-time monitoring whilst reducing ransomware payments and improving underwriting accuracy. The company expanded its European offerings in 2025, introducing Technology Errors and Omissions coverage and extending cyber insurance capacity for clients from €25 million to over €10 billion. These expansions helped drive 48% growth in gross written premium during the period. Resilience operates across the United States, United Kingdom, Canada and Europe, offering integrated solutions including risk quantification software, cybersecurity expertise and insurance coverage. The company is backed by investors including General Catalyst, Lightspeed Venture Partners and Founders Fund.
Resilience, a leader in cyber risk solutions, today launched the industry’s first Cyber Risk Calculator to provide organizations with a financial snapshot of their cyber risk. The AI-powered tool provides security and risk practitioners and C-Suite executives alike with a common, data-driven language to better understand and quantify their cyber risk. The Cyber Risk Calculator uses industry benchmarks to help stakeholders understand their risk exposure and potential financial losses due to cyber-related incidents. Existing strategies for understanding cyber risk, such as heat maps, focus on vague ratings that don’t adequately translate cyber risk into financially tangible terms. As smarter threat actors, AI-powered hacking capabilities, and increased interdependence introduce new variables to the threat landscape, teams want to prioritize their cyber business decisions to control losses. And as third-party risk skyrockets—with Resilience’s own research finding that vendor-related cyber insurance claims led to losses for the first time ever last year—companies are tasked with assessing not only their own security postures, but that of their partners, too
Tech E&O available for clients with £50m/€25m+ in revenue as 72% of SMEs cite business interruption as leading concernCyber risk solutions now available to £/€10bn+ revenue businesses with large enterprises facing increasingly complex risksLONDON, April 10, 2025 /PRNewswire/ -- Resilience, the leading provider of cyber risk solutions, announces the introduction of its coverage for Technology Errors and Omissions (Tech E&O) in the UK and Europe, supported through a new partnership with Accredited Insurances.Resilience now offers Tech E&O coverage for clients with more than £50 million or €25 million in annual revenue in the UK and Europe, respectively. Under this, Resilience provides protection for hardware, software, telecommunications providers, and web services, with limits up to £10 million or €10 million available for the UK and Europe, respectively, for both primary and excess placements.A Resilience survey of IT and security leaders in UK companies with greater than £100m in annual revenue in Q4 2024, in partnership with YouGov, found that business interruption was the primary concern for 72% of enterprises. Further, it was cited as the leading cause of claims for UK businesses, with 38% filing such claims. Tech E&O aims to address this, protecting technology companies from liability.Tech E&O supports clients in mitigating and covering liability arising from technology products and services and is a cornerstone of building cyber resilience. Resilience's solutions, which provide clients with financially-proven risk models, data-driven cyber action plans, and support from highly experienced underwriting and claims teams, make them uniquely equipped to manage complex Tech E&O risks.Resilience is also expanding capacity to clients with more than £10 billion or €10 billion in annual revenue, providing broker partners with more options in servicing clients' complex cyber risks, the company said this week.Large enterprises are more attuned to cyber risks. According to Resilience's 2024 UK survey, twice as many large firms compared to their smaller counterparts view vendor due diligence as effective, and large businesses are more likely to consider vendor outages a key concern
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US Businesses up to $10B in Revenue can now tap Capacity from Leading UK Insurer RSALONDON, Feb. 20, 2025 /PRNewswire/ -- Resilience , the leading cyber risk solutions company, has expanded its partnership with RSA to underwrite US-based risks on a surplus lines basis out of London. The initiative will complement Resilience's domestic operations and provide a solution for US clients who require or prefer to access cyber insurance capacity in London.Under Resilience's arrangement, US-based clients can benefit from:Wholesale appetite: Resilience has expanded the territorial limits of its binding authority with RSA to underwrite US-based risks for companies between $75M and $10B in revenue via the London market.Resilience has expanded the territorial limits of its binding authority with RSA to underwrite US-based risks for companies between and in revenue via the market. Local expertise with global reach: Resilience can support US-based firms with risk exposure in the UK and EU with local support for both Resilience Essential and Edge Solution.Resilience can support US-based firms with risk exposure in the UK and EU with local support for both Resilience Essential and Edge Solution. Complement US operations: UK wholesale offering will complement Resilience's US underwriting efforts by providing insurance for clients who require or seek capacity out of London ."We are pleased to expand our offering to service US-based companies who want to purchase cyber insurance via the London market. Along with Resilience's industry-leading integrated cybersecurity and cyber risk solutions, this new wholesale capacity will help our clients and broker partners build insurance towers efficiently, while also increasing the ability to deliver much-needed loss prevention solutions to clients," said George Kotsiopoulos, president of insurance for Resilience