Senior Servicenow Project Manager

Posted on 5/14/2024



1,001-5,000 employees

AWS platform consulting company


Remote in USA

Required Skills
  • PMP (Project Management Professional) certification
  • Strong ability to independently manage medium to high risk, high complexity, and high client visibility projects
  • Knowledgeable of project management standards, processes, procedures and guidelines using both Agile and Waterfall methodologies
  • Knowledgeable of industry project management best practices (i.e., Project Management Body of Knowledge - PMBOK)
  • Knowledgeable of the company's products and services
  • Solid understanding of various types of IT project methodologies and life cycles
  • Excellent analysis, problem-solving, team, conflict management, and time management skills
  • Strong verbal and written communication skills
  • Possess advanced skills in the use of project management software
  • Demonstrate ability to manage project budgets and timelines
  • Must be adept with the use of negotiation techniques to reach agreement when there are widely-differing viewpoints
  • Effectively facilitate interaction with executive level clients
  • Able to consistently set clear expectations, manage team performance, and build high morale among team members
  • Successfully maintain confidentiality and carry out assignments that are sensitive in nature
  • Guiding various project teams and Client organizations on how to use Agile/Scrum practices and values to delight AHEADs Clients
  • Guides assigned project team on how to get the most of out self-organization
  • Assesses the Scrum maturity of the project team and organization and coaching the team to higher levels of maturity
  • Removes impediments and/or guides the team to remove impediments
  • Builds a trusting environment where problems can be raised without fear of blame
  • Facilitates getting work done without coercion, assigning, or dictating the work
  • Assisting with internal and external communication, improving transparency, and radiating information
  • Supporting and educating the Product Sponsor, especially on grooming and maintaining the product backlog
  • Providing all support to the team using a servant leadership style whenever possible
  • Perform analysis of utilization of resources for projects in execution and measuring for future resource allocation needs
  • Establish and drive ongoing development and tracking of additional services revenue opportunities within the client’s environment
  • Understands client needs and matches them to relevant services or products; manages client expectations
  • Understands and communicates goals and critical success factors for the project; sells ideas persuasively and paces the communications properly
  • Plan and coordinate all aspects of technical projects from initiation through deliver
  • Ensure service delivery success and Client satisfaction through effective project management
  • Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts
  • Develop, define, and execute project plans, project scope, activities, schedules, budgets and deliverables
  • Identify needed resources for projects while defining and assigning major project roles
  • Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals
  • Assign and monitor work of project team, providing technical and analytical support and direction
  • Interface with clients on technical matters as needed
  • Manage project risks, issues/problems, and activity progress to ensure project goals are achieved
  • Assist with problem resolution or risk mitigation as needed
  • Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables
  • Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities
  • Identify project management coordination process gaps or areas for improvement
  • Recommends and implements solutions
  • Utilize Ahead systems (Salesforce, financialforce, etc…) to maintain updated project information

Company Stage


Total Funding



Bengaluru, India