Patient Scheduler 2

The Patient Scheduler 2 (U) delivers exceptional customer service by communicating with patients over the phone to provide the necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. The incumbent interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams.

CORE JOB FUNCTIONS:

• Schedules all types of complex exams with attention to detail. 

• Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine exam time.

• Obtains and verifies necessary demographic and insurance information.

• Screens and verifies information to ensure accuracy when scheduling exams. 

• Ability to manage high call volumes to ensure the best possible customer service by properly educating the patient on exam preparation and answering questions.

• Utilizes multiple computer applications, scheduling software, network, drives to schedule multiple exams within multiple modalities and entities across the UHealth system.

• Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.

• Coordinates processes and timing as required by the physician and facility for special procedures. 

• Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.