IT Analyst

Job Summary: The IT Analyst will be responsible for delivering technical support to resolve issues with software, network systems, and hardware. This role includes diagnosing and troubleshooting technical problems, implementing solutions to ensure minimal downtime, and maintaining system functionality.  The IT Analyst will collaborate with other teams to address and resolve IT challenges.

The ideal candidate will excel in problem-solving, effective communication, and managing multiple priorities in a fast-paced environment. A strong focus on customer service, collaboration, and technical expertise is essential. Performs the function of understanding, enhancing, and monitoring business software developed in-house or purchased from vendor. Interacts closely with users to accurately define business rules. Develop at all layers for robust and resilient capabilities. 

Responsibilities of the IT Analyst include:

- Systems deployment, configuration management, software troubleshooting, and network maintenance.

- Act as a point of escalation for complex technical issues and liaise with other IT professionals or vendors to resolve problems.

 - Troubleshoot, test, analyze, and maintain various network systems such as LAN, WAN, and Internet systems

- Document solutions and contribute to continuous improvement efforts in IT support processes.

• Bachelor's Degree and 2+ years of IT Support, Network Administration, configuration management and testing experience
• Experience providing technical support for software applications, mobile devices, and network systems.
• Knowledge of the majority or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc.
• IAT Level II Certification (Sec+, CCNA, CySA, GSEC, GICSP, CND, SSCP)
• Ability to obtain and maintain a Secret Clearance
• Work experience should include application development background using Software Development Life-Cylce (SDLC).
• Proficiency in multiple programming languages. Experience spectrum includes elements of: JAVA, Javascript, SpringBoot, consuming and providing Webservices, SQL, Node.
• Excellent competencies in planning, organization time management, written & oral communication, basic understanding of business operations.

Job Summary: The IT Analyst will be responsible for delivering technical support to resolve issues with software, network systems, and hardware. This role includes diagnosing and troubleshooting technical problems, implementing solutions to ensure minimal downtime, and maintaining system functionality.  The IT Analyst will collaborate with other teams to address and resolve IT challenges.

The ideal candidate will excel in problem-solving, effective communication, and managing multiple priorities in a fast-paced environment. A strong focus on customer service, collaboration, and technical expertise is essential. Performs the function of understanding, enhancing, and monitoring business software developed in-house or purchased from vendor. Interacts closely with users to accurately define business rules. Develop at all layers for robust and resilient capabilities. 

Responsibilities of the IT Analyst include:

- Systems deployment, configuration management, software troubleshooting, and network maintenance.

- Act as a point of escalation for complex technical issues and liaise with other IT professionals or vendors to resolve problems.

 - Troubleshoot, test, analyze, and maintain various network systems such as LAN, WAN, and Internet systems

- Document solutions and contribute to continuous improvement efforts in IT support processes.

Qualifications for the IT Analyst include:

• Bachelor's Degree and 2+ years of IT Support, Network Administration, configuration management and testing experience
• Experience providing technical support for software applications, mobile devices, and network systems.
• Knowledge of the majority or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc.
• IAT Level II Certification (Sec+, CCNA, CySA, GSEC, GICSP, CND, SSCP)
• Requires an ACTIVE Secret or Top-Secret Clearance
• Work experience should include application development background using Software Development Life-Cylce (SDLC).
• Proficiency in multiple programming languages. Experience spectrum includes elements of: JAVA, Javascript, SpringBoot, consuming and providing Webservices, SQL, Node.
• Excellent competencies in planning, organization time management, written & oral communication, basic understanding of business operations.