Full-Time

Pre Hearing Case Manager Job ID 2024

Posted on 9/12/2024

Internet Brands

Internet Brands

1,001-5,000 employees

Provides online marketing solutions and web products

Consumer Software
Financial Services
Healthcare

Compensation Overview

$18 - $21Hourly

Junior, Mid

Minneapolis, MN, USA

Category
Customer Support
Customer Success & Support
Required Skills
Sales
Customer Service
Requirements
  • Two (2) years high-volume call center experience
  • Two (2) years Customer Service/Sales experience preferred
  • Strong computer knowledge and excellent typing skills at least 50WPM
  • Ability to retain information and learn new systems quickly
  • Commitment to strong attendance
  • Sharp attention to detail and ability to perform with high degree of accuracy
  • Strong analytical skills to review documents and reach sound decisions
  • Ability to meet multiple performance targets at or above benchmark levels; including, but not limited to accuracy, call quality, timeliness, and productivity.
Responsibilities
  • Providing accurate information for incoming customer/client callers regarding disability claim status.
  • Make outbound calls to obtain required information from clients pertaining to their cases/hearings.
  • Efficiently access various disability processing systems and related applications to research and resolve inquiries and issues.
  • Effectively navigate multiple computer windows to access several systems in a proficient manner.
  • Handling all callers with efficiency, courtesy and respect.
  • Meet daily metric goals and monthly audits.

Internet Brands provides online marketing solutions and web-based products tailored to specific industries such as automotive, health, legal, and travel. The company operates a portfolio of websites and digital platforms that deliver valuable content and tools to enhance businesses' online presence and customer engagement. Its products work by attracting large audiences through targeted marketing strategies, generating revenue from advertising, subscription services, and lead generation. Unlike many competitors, Internet Brands has a strong focus on vertical markets and has expanded its capabilities through strategic acquisitions, including WebMD. The company's goal is to be a leader in digital media by helping businesses improve their digital footprint and effectively engage with customers.

Company Stage

IPO

Total Funding

$303.7M

Headquarters

El Segundo, California

Founded

1998

Simplify Jobs

Simplify's Take

What believers are saying

  • Strategic partnerships, like the one between WebMD Health Services and Verily's Onduo, enhance the company's offerings and market reach.
  • The acquisition of Healthwise and other health-related companies strengthens Internet Brands' position as a leader in healthcare engagement and education.
  • The company's recent recapitalization with major investors like KKR, Temasek, and Warburg Pincus indicates strong financial backing and growth potential.

What critics are saying

  • The competitive digital media landscape requires continuous innovation to maintain market leadership.
  • Integration challenges from multiple acquisitions could lead to operational inefficiencies and cultural clashes.

What makes Internet Brands unique

  • Internet Brands' focus on vertical markets like automotive, health, legal, and travel allows for highly specialized and effective online marketing solutions.
  • The company's strategic acquisitions, such as WebMD and Healthwise, significantly bolster its capabilities and market presence in the health sector.
  • Internet Brands' diverse revenue streams, including advertising, subscriptions, and lead generation, provide financial stability and growth potential.

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Benefits

Medical, dental, & vision insurance

Life insurance

Short & long term disability

Flexible spending accounts

Credit union membership

Employee assistance program

Paid Holidays

Paid Time Off

Casual Dress

401k plan

INACTIVE