What You’ll Do:

• Partner with internal stakeholders to identify research needs and develop research plans
• Organize, conduct, and report on primary customer research and market research
• Assess and manage external research vendors
• Synthesize, summarize, and devise actionable strategies from customer insights
• Present relevant insights to a variety of stakeholders and partners at all levels
• Make substantive recommendations regarding ezCater marketing, messaging, products and services, and overall customer experience; gain internal support to act on these
• Be a customer advocate, representing their needs in business decisions
• Deeply understand our customers, market, and product
• Work hand-in-hand with the Director of Customer Insights to guide industry trend and thought leadership research, moderate customer interviews, analyze quantitative survey data, and manage ongoing brand tracking program.
• Help develop and contribute to an internal research repository that enables anyone to access and search for research insights

What You Have:

• 5+ years conducting research
• Even better if experience includes researching B2B audiences and/or marketplaces
Research Expertise and Impact
• Experience with all aspects of the research process: study design, recruitment, moderation, questionnaire design, analysis, reporting, and executive presentations
• Experience managing a wide range of qualitative and quantitative research: surveys, interviews, focus groups, diary studies, field studies, positioning research, etc. An understanding of the strengths and weaknesses of different research methods, including when and how to use them
• Ability to clearly define research questions, approach, and analysis plan
• Proven track record of taking research data and transforming it into actionable insights that drive real decisions and business impact
• Even better if experience includes managing vendors, freelancers, or direct reports 
Storytelling and Communication 
• Ability to collaborate with internal partners to identify research opportunities
• Ability to create compelling narratives and frameworks
• Ability to use data from multiple sources to tell a story and develop strategic recommendations
• A transparent, collaborative approach to working that invites others into the process, keeps them informed and involved, and welcomes feedback
• Strong relationship-building, communication, and presentation skills