Full-Time
Customer Support Associate
Posted on 4/30/2024
Personal finance app for managing subscriptions
Entry
Remote in USA
- Interest in personal finance
- Great communication skills
- Empathy
- Proactive problem-solving
- Workflow management
- Taking initiative
- Self-motivation
- Customer service experience in a B2C tech company is a plus
- Provide excellent customer service via online chat
- Answer questions about the app
- Assist members with their accounts
- Solve general issues
- Provide resources and guide members on maximizing Premium Memberships
- Escalate technical issues to the engineering team
- Draft support articles and create member tutorials
- Use the Rocket Money app regularly and provide feedback on beta features
Rocket Money, with its roots as Truebill, offers a personal finance app designed to empower users by providing tools for subscription tracking, spending insights, bill negotiation, and automated savings. Employees at Rocket Money benefit from working in a dynamic and supportive environment that encourages innovation in financial technology. Further, the company's commitment to helping users take control of their finances makes it a leader in the personal finance management sector.
Company Stage
M&A
Total Funding
$84.1M
Headquarters
Silver Spring, Maryland
Founded
2015
6 month growth
↑ 5%1 year growth
↑ 15%2 year growth
↑ 46%Benefits
Health, dental, & vision coverage
Unlimited PTO
Competitive pay
Daily catered lunch
401k matching
Commuter benefits
Unlimited snacks & kombucha on tap
Life insurance