Full-Time
Vice President
Deposits
Updated on 8/11/2026
Redwood Credit Union
201-500 employees
Full-service credit union banking & loans
Compensation Overview
$179.2k - $210.9k/yr
No H1B Sponsorship
Napa, CA, USA
In Person
Bachelor's
 Finance & Banking (1) |
|---|
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- Thorough knowledge of terminology related to deposit products and account types, including Trust, Business, ERISA, and other specialty account title types.
- Understanding of and ability to work within National Credit Union Administration guidelines.
- Proficiency operating a personal computer and using word-processing, spreadsheet, database, intranet, and internet software.
- Excellent oral and written communication skills.
- Excellent organizational skills.
- Ability to prioritize and manage multiple tasks and deadlines simultaneously.
- Ability to implement and execute assigned tasks with little or no supervision.
- Ability to effectively research data.
- Ability to distinguish and manage confidential material and information.
- Ability to establish and maintain effective working relationships with a diverse group of people.
- Ability and desire to work in a team environment.
- Experience managing the development, implementation, and performance of a product or product line in the financial industry.
- Ability to leverage key performance metrics and data to provide insights and make strategic business recommendations.
- Broad knowledge of credit union operations, including regulations, products, and services.
- Project management experience.
- Knowledge of financial institution operating areas, functions, products, services, and the laws and regulations applicable to credit unions.
- Knowledge of regulatory requirements regarding deposit compliance, including Regulation D, Regulation DD, Regulation CC, and Truth in Savings.
- Ability to think strategically and use appropriate partners and resources to develop and execute tactical solutions.
- Education and experience equivalent to a bachelor's degree in business administration or finance, or a closely related field.
- At least ten years of experience in financial services, including deposits.
- At least three years of progressive leadership experience.
- At least three years of experience managing share accounts, checking, savings, IRA, certificate of deposit, and money market accounts.
- At least three years of experience analyzing product lines to maximize performance, penetration, and pricing.
- Ability to stand, bend, stoop, sit, walk, twist, and turn; lift up to 20 pounds occasionally; and use a computer keyboard and calculator.
- Oversee and manage all consumer and business deposits, including growth, products, operations, relationship management, vendor partnerships, and overall deposit-area success.
- Provide strong leadership to the deposit team and foster innovation, collaboration, and excellence.
- Guide and mentor team members to achieve professional growth and performance objectives.
- Identify and pursue strategic partnerships to enhance deposit offerings and market presence.
- Collaborate with external partners to explore opportunities and new partner channels.
- Stay informed about industry best practices and emerging trends and communicate them regularly to drive innovation.
- Assist with advanced customer issues and inquiries and work with back-office personnel and vendors to ensure quality service and account-holder satisfaction.
- Lead the creation and improvement of deposit products using market research and customer feedback.
- Collaborate with cross-functional teams to ensure timely and successful product launches.
- Oversee the deposit product and service management lifecycle from conceptualization through ongoing management.
- Ensure operational compliance and efficiency by following existing processes and developing recommendations for future processes and procedures.
- Ensure competitiveness, profitability, and compliance with regulatory requirements.
- Manage efficient and compliant deposit operations and optimize processes to enhance customer experience.
- Implement measures to reduce risk and improve operational efficiency.
- Develop and analyze key performance indicators to assess the effectiveness of deposit initiatives.
- Provide regular reports and insights to executive leadership on deposit-related performance.
- Continuously assess and improve deposit processes, products, and customer experiences.
- Evaluate and implement third-party product or service solutions.
- Create and maintain a list of all products and services under management.
- Research and document detailed product requirements to ensure products meet business needs, performance objectives, and customer-experience goals.
- Support operational and administrative tasks for the units as needed.
- Lead launches of new products and enhancements to existing products by coordinating related parties and closing gaps against competitors.
- Foster and maintain relationships with clients, partners, and internal teams.
- Collaborate with sales and marketing to drive deposit initiatives and enhance customer relationships.
- Oversee the high-deposit relationship-management process.
- Implement risk-mitigation strategies related to deposit products and operations.
- Stay current with industry regulations and ensure compliance in deposit-related activities.
- Develop and implement strategic plans to drive deposit growth in alignment with organizational goals.
- Identify market trends and opportunities to enhance deposit acquisition and retention.
- Ensure the creation and implementation of products, promotions, campaigns, and other deposit-product initiatives.
- Participate in community events and nonprofit groups.
- Perform other duties as assigned.
Redwood Credit Union is a member-owned financial cooperative serving Northern California. It offers checking, savings, CDs, IRAs, auto and home loans, insurance, investment services, and online/mobile banking for individuals and businesses. Members deposit funds, earn interest, borrow with competitive rates, and manage accounts via digital channels, with tools like budgeting resources. The credit union differentiates itself by focusing on member financial wellness, community programs, and accessible banking, aiming to help members save, protect against risk, and build financial stability while supporting local communities.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Santa Rosa, California
Founded
1950
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Simplify's Take
What believers are saying
- May 2026 assets reached $10.6 billion, up from $9.9 billion in March.
- July 2026 Ukiah relocation adds drive-up ATMs, upgraded technology, and a better retail experience.
- Membership grew to 536,000 by May 2026, signaling steady demand across Northern California.
What critics are saying
- September 2025 delinquencies hit $46.7 million, squeezing auto and consumer credit performance.
- RCU’s geography is narrow: Bay Area shocks, housing weakness, and wildfire risk hit fast.
- Fintechs and megabanks keep stealing younger members; RCU’s branch-heavy model ages badly by 2027.
What makes Redwood Credit Union unique
- RCU blends 22 branches, digital banking, and auto services across the North Bay.
- Its member-owned structure prioritizes deposits, coaching, and community ties over shareholder payouts.
- RCU’s 2026 workplace awards reinforce a service culture that supports retention and referrals.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Support
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Holidays
Company News
Redwood CU announces promotions; Origence announces new associate Board members. Redwood Credit Union announced two promotions within its organization, and Origence announced the appointment of three new associate board members to its Board of Directors. New hires: * Reliant Credit Union is pleased to announce the hiring of Marlin Mei as Developer. Mr. Mei most recently served as Software Engineer III at Tracelink, Inc. In his new role at the credit union, Mr. Mei is responsible for providing technical direction and support in the development and maintenance of business software and related procedures. * The League of Credit Unions is pleased to welcome Brian Harris to the team as Senior Director of Governmental Affairs for Georgia, bringing more than a decade of experience in government affairs, legislative affairs, and political campaigns to the organization. Recognitions: * Corporate Central is proud to announce that Hunter Cliffgard, Investment Analyst, has successfully passed Level I of the Chartered Financial Analyst (CFA) Program, an internationally recognized credential that represents one of the most rigorous and respected standards in the investment management profession. Promotions: * Redwood Credit Union (RCU) has announced the promotions of Gladys Milligan and Azalia Basurto to advance its purpose of elevating the financial well-being of its members and deepening its commitment to the communities it serves. Gladys Milligan has been promoted to regional vice president, Member Experience. In her new role, Milligan will provide strategic leadership and support to branches in the counties of Napa, Marin, and San Francisco, ensuring exceptional member and team member experiences while supporting Redwood Credit Union's strategic priorities. Azalia Basurto has been promoted to branch experience manager. In her new role, Basurto will focus on strengthening community partnerships and expanding access to financial education programs such as Bite of Reality and others to those living throughout Lake County, helping individuals and families build confidence and improve their financial well-being. Appointments: * Origence announced the appointment of three new associate members to its Board of Directors. The new associate Board members are: * Bill Brown, president and CEO of Citadel Credit Union. Brown brings more than 25 years of financial services leadership, holding executive roles at global banks, regional financial institutions, and community-focused organizations. His expertise spans retail and digital banking, business and wealth management, consumer lending, and operational risk. * Chad Shane, president and CEO of Canvas Credit Union. Shane brings more than two decades of experience in credit union lending and leadership. He previously served as chief lending officer at Canvas, where he led lending strategy and operations, and has held progressive leadership roles across the organization. * Geoff Lundfelt, president and CEO of Global Credit Union. Lundfelt brings more than 28 years of credit union leadership experience. Under his leadership, Global Credit Union has grown significantly in scale and reach while maintaining a strong focus on member service and operational performance. * Royal Credit Union (Royal) is proud to announce Senior Vice President of Payments and Digital Services, Jeni Brantner, has been appointed to serve as a Public Member of the State of Wisconsin's 2026 Joint Legislative Council Study Committee on Cryptocurrency. Brantner will help evaluate cryptocurrency-related technologies, review regulatory considerations, and make recommendations to support responsible development. The committee's work will help inform discussions around digital assets, blockchain technology, consumer protection, and innovation in Wisconsin's financial services landscape.
Redwood Credit Union promotes Gladys Milligan, Azalia Basurto to elevate member experience, community partnerships. July 22, 2026 NAPA, Calif., July 22, 2026 - Redwood Credit Union (RCU), which offers full-service personal and business banking throughout the North Bay and San Francisco, has announced the promotions of Gladys Milligan and Azalia Basurto to advance its purpose of elevating the financial well-being of its members and deepening its commitment to the communities it serves. Gladys Milligan has been promoted to regional vice president, Member Experience. In her new role, Milligan will provide strategic leadership and support to branches in the counties of Napa, Marin, and San Francisco, ensuring exceptional member and team member experiences while supporting Redwood Credit Union's strategic priorities. Milligan joined Redwood Credit Union in 2019 and previously served as branch experience manager in American Canyon. In her new role, she will focus on strengthening community relationships, driving membership and deposit growth, and bolstering member engagement. She will lead teams in connecting members with solutions that support their financial well-being, such as down payment assistance, coaching and other developmental opportunities, while supporting operational excellence across the organization. "Gladys has earned the trust and respect of her colleagues, members, and community through her commitment to service and operational excellence," said Mishel Kaufman, RCU Chief Operating and Risk Officer. "Her leadership, dedication, and ability to build strong relationships make her an excellent fit for this role, and we look forward to her continued success." Prior to joining RCU, Milligan worked with WaMu/Chase, Travis Credit Union, and First Northern Bank. She holds a Bachelor of Science degree in Business Administration with a concentration in Strategic Management from Sacramento State University. Milligan serves as chief financial officer for the American Canyon Chamber of Commerce and treasurer for the American Canyon Community and Parks Foundation. She is also actively involved in financial education initiatives, working with American Canyon High School and Up Valley Family Centers to bring financial literacy resources to local communities. Azalia Basurto has been promoted to branch experience manager. In her new role, Basurto will focus on strengthening community partnerships and expanding access to financial education programs such as Bite of Reality and others to those living throughout Lake County, helping individuals and families build confidence and improve their financial well-being. Basurto began her career with Redwood Credit Union in 2006 as a part-time teller in Rohnert Park. Throughout her 20-year career with RCU, she has held several positions, including senior member relationship specialist, training specialist in the Educational Development Department, and branch service manager. She also helps lead RCU's DEI committee. In 2019, she relocated to Lake County, where she helped establish and grow RCU's presence in the community as the branch service manager of RCU's Lower Lake branch. "Throughout her 20 years with Redwood Credit Union, Azalia has demonstrated a deep commitment to our members and communities," said Mishel Kaufman, RCU Chief Operating and Risk Officer. "Her passion for financial education and community outreach has made a meaningful impact on Lake County, and we are excited to see her expand that work in her new role." Basurto holds an associate degree in Behavioral Science, a bachelor's degree in Sociology, and certifications as a Certified Credit Union Financial Coach and Certified Sales and Service Facilitator. She is passionate about bringing practical, inclusive, and accessible financial education to schools, local organizations, and community groups throughout Lake County. About Redwood Credit Union Founded in 1950, Redwood Credit Union is a full-service, not-for-profit financial institution providing personal and business banking to consumers and businesses in the North Bay and San Francisco. With a mission to passionately serve the best interests of its members, team members, and communities, RCU delivers many ways for its members to save and build money through checking and savings accounts, auto and home loans, credit cards, digital banking, business services, commercial and SBA lending, and more. Wealth management and investment services are available through Redwood Wealth Management, and insurance and auto-purchasing services are also offered through RCU Services Group (RCU's wholly owned subsidiary). RCU ended June at $10.7 billion in assets and $13.2 billion in assets under management and serves more than 538,000 members with full-service branches in San Francisco and across the North Bay. For more information, call 1 (800) 479-7928, visit redwoodcu.org, or follow RCU on Facebook, Instagram, X, and LinkedIn for news and updates
Redwood Credit Union promotes Gladys Milligan, Azalia Basurto to elevate member experience, community partnerships. NAPA, Calif., July 22, 2026 - Redwood Credit Union (RCU), which offers full-service personal and business banking throughout the North Bay and San Francisco, has announced the promotions of Gladys Milligan and Azalia Basurto to advance its purpose of elevating the financial well-being of its members and deepening its commitment to the communities it serves. Gladys Milligan has been promoted to regional vice president, Member Experience. In her new role, Milligan will provide strategic leadership and support to branches in the counties of Napa, Marin, and San Francisco, ensuring exceptional member and team member experiences while supporting Redwood Credit Union's strategic priorities. Milligan joined Redwood Credit Union in 2019 and previously served as branch experience manager in American Canyon. In her new role, she will focus on strengthening community relationships, driving membership and deposit growth, and bolstering member engagement. She will lead teams in connecting members with solutions that support their financial well-being, such as down payment assistance, coaching and other developmental opportunities, while supporting operational excellence across the organization. "Gladys has earned the trust and respect of her colleagues, members, and community through her commitment to service and operational excellence," said Mishel Kaufman, RCU Chief Operating and Risk Officer. "Her leadership, dedication, and ability to build strong relationships make her an excellent fit for this role, and we look forward to her continued success." Prior to joining RCU, Milligan worked with WaMu/Chase, Travis Credit Union, and First Northern Bank. She holds a Bachelor of Science degree in Business Administration with a concentration in Strategic Management from Sacramento State University. Milligan serves as chief financial officer for the American Canyon Chamber of Commerce and treasurer for the American Canyon Community and Parks Foundation. She is also actively involved in financial education initiatives, working with American Canyon High School and Up Valley Family Centers to bring financial literacy resources to local communities. Azalia Basurto has been promoted to branch experience manager. In her new role, Basurto will focus on strengthening community partnerships and expanding access to financial education programs such as Bite of Reality and others to those living throughout Lake County, helping individuals and families build confidence and improve their financial well-being. Basurto began her career with Redwood Credit Union in 2006 as a part-time teller in Rohnert Park. Throughout her 20-year career with RCU, she has held several positions, including senior member relationship specialist, training specialist in the Educational Development Department, and branch service manager. She also helps lead RCU's DEI committee. In 2019, she relocated to Lake County, where she helped establish and grow RCU's presence in the community as the branch service manager of RCU's Lower Lake branch. "Throughout her 20 years with Redwood Credit Union, Azalia has demonstrated a deep commitment to our members and communities," said Mishel Kaufman, RCU Chief Operating and Risk Officer. "Her passion for financial education and community outreach has made a meaningful impact on Lake County, and we are excited to see her expand that work in her new role." Basurto holds an associate degree in Behavioral Science, a bachelor's degree in Sociology, and certifications as a Certified Credit Union Financial Coach and Certified Sales and Service Facilitator. She is passionate about bringing practical, inclusive, and accessible financial education to schools, local organizations, and community groups throughout Lake County. About Redwood Credit Union Founded in 1950, Redwood Credit Union is a full-service, not-for-profit financial institution providing personal and business banking to consumers and businesses in the North Bay and San Francisco. With a mission to passionately serve the best interests of its members, team members, and communities, RCU delivers many ways for its members to save and build money through checking and savings accounts, auto and home loans, credit cards, digital banking, business services, commercial and SBA lending, and more. Wealth management and investment services are available through Redwood Wealth Management, and insurance and auto-purchasing services are also offered through RCU Services Group (RCU's wholly owned subsidiary). RCU ended June at $10.7 billion in assets and $13.2 billion in assets under management and serves more than 538,000 members with full-service branches in San Francisco and across the North Bay. For more information, call 1 (800) 479-7928, visit redwoodcu.org, or follow RCU on Facebook, Instagram, X, and LinkedIn for news and updates.
Redwood Credit Union elects board of directors. RCU volunteer officials named for three-year terms, 2026-2029. Santa Rosa, Calif., May 5, 2026 - Redwood Credit Union recently re-elected volunteer board members Debra Watts, David Gouin, and M. Christina Rivera. RCU's board of directors guides the credit union's long-term vision and policies. As a not-for-profit cooperative, RCU is led by a volunteer board made up of members, elected by fellow members to represent the community's best interests. Re-elected for three-year terms (2026-2029): * Debra Watts has been a volunteer since 1976 and has held a variety of positions on the board. She retired after more than 37 years of service from the County of Sonoma, serving as the manager of the customer services division of the Permit and Resource Management Department. Watts also serves on the board of directors for RCU Services Group, a wholly owned subsidiary of Redwood Credit Union. * David Gouin has served as a volunteer official since 2008. He has over 30 years of public service with the County of Sonoma, City of Vacaville, and the City of Santa Rosa, including eleven years as Director of the Department of Economic Development and Housing, and Housing and Community Services, from which he retired in 2020. * M. Christina Rivera has served as an RCU volunteer official since 2014. After nearly 30 years of public service, she promoted to and retired from her role as Sonoma County's top Executive Officer in April 2026. She holds a bachelor's degree in accounting from the University of Baja California, México and completed Sonoma State University's MBA program. She is also involved with Graton Day Labor Center and Los Cien, a Latino organization supporting and developing emerging leaders. Officer roles. The board has also named its officer roles for the year as follows: * Debra Watts, Board Chair * David Gouin, Board Vice Chair * Rod Dole, Board Secretary * M. Christina Rivera, Board Treasurer To learn about the credit union's 2025 year-end performance, community impact, technology enhancements, and more, view RCU's interactive online 2025 Annual Report. About Redwood Credit Union. Founded in 1950, Redwood Credit Union is a full-service, not-for-profit financial institution providing personal and business banking to consumers and businesses in the North Bay and San Francisco. With a mission to passionately serve the best interests of its members, team members, and communities, RCU delivers many ways for its members to save and build money through checking and savings accounts, auto and home loans, credit cards, digital banking, business services, commercial and SBA lending, and more. Wealth management and investment services are available through Redwood Wealth Management, and insurance and auto-purchasing services are also offered through RCU Services Group (RCU's wholly owned subsidiary). RCU ended March at $9.9 billion in assets and $12.7 billion in assets under management and serves more than 530,000 members with full-service branches from San Francisco to Ukiah. For more information, call 1 (800) 479-7928, visit redwoodcu.org, or follow RCU on Facebook, Instagram, X, and LinkedIn for news and updates. Images. Additional info. Media Contact: Tyffani Peters
Redwood Credit Union relocates Ukiah branch to modern new site. * April 27, 2026 Redwood Credit Union (RCU) has moved its Ukiah branch from its current location at 195 S. Orchard Boulevard to a new, modern space at 414 E. Perkins Street in the Pear Tree Shopping Center. Thank you for using the Press Center on CreditUnions.com! Please be aware that although CreditUnions.com has approved the content you are about to view, the document was uploaded by a third party. Therefore, CreditUnions.com does not claim responsibility for the source of this document. Callahan & Associates Aaron Passman Marc Rapport