PC/LAN Technician

Job Description

Server Support, Desktop support, support customers on the Client network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency's warranty and non-warranty computer and printer repair work; and assist with assigned project tasks. Ensures compliance with standards for systems software and documentation. Teach customers how to use PC related software and hardware. Implements software patches, security fixes, and tests and validates modified system configurations. Install and configure PC hardware, software and peripherals. Assist with major deployments of hardware and software. Monitors system reliability and availability. Attend section staff meetings. Complete mandatory training classes and other classes as assigned. Travel between Phoenix sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms. Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.

Qualifications

-General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise

-Ticketing and Department operating procedures

-Knowledge of Microsoft products including operating systems and Office

-Computer hardware configuration and repair knowledge

-Knowledge of Ethernet network topology to assist with troubleshooting network issues

-Knowledge of IT infrastructure industry standards and best practices

-Strong customer service skills

-Excellent interpersonal, written and oral communication skills

-Advanced troubleshooting skills

-Excellent self-organization and time management skills

-Problem definition and alternative analysis skills

-Active Directory

-Experience with Windows 7 and 10

-Experience supporting a Mac environment

-Experience with Project Management

-Experience with Scripting

-Experience with SQL

-Experience with Backup solutions

Additional Information

- "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment. 

THIRD PARTY CANDIDATES:

Email your candidate/s resume to pete dot tylor at idealforce.com along with the following details: Rate, Current location and Availability.

Disclaimer :

 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.