Service Manager

What You Will Get to Do:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Develop service procedures, policies and standards
• Take ownership of customers issues, clarify technical questions, follow problems through to resolution and meet all deadlines and commitments
• Technical preparation and calculation of offers and orders of service and business trips
• Coordinate and organize service technicians and their related business trips
• Support technicians in the field
• Keep accurate records and document customer service actions and discussions
• Coordinate, organize and document customer trials in the technical center
• Coordinate, organize and process efficiently spare parts inquiries, offers, orders and deliveries including billing
• Offer services and new developments to existing customers
• Analyze statistics and compile accurate reports
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities
• Receive tasks from superiors and inform superiors about ongoing projects

What Will Make You Successful:

• Proven working experience as a Service Manager
• Strong background in manufacturing
• Experience working with ERP systems for managing service operations and workflows
• Experience in providing customer service support with strong service orientation
• Good understanding of management practices and techniques
• Ability to think strategically, excellent leadership and interpersonal skills
• Strong client-facing and communication skills
• Ability to work on-site in Monroe, Michigan