Clinical Case Manager

Position Overview 

The Clinical Case Manager supports patients, healthcare providers, and internal teams in coordinating prescription services from enrollment through fulfillment. This role ensures documentation is complete and accurate, facilitates communication to obtain required information, and helps maintain timely prescription processing. The ideal candidate is detail-oriented, organized, and committed to delivering a positive patient and provider experience while adhering to privacy and compliance standards.

This is a full time position, working Monday to Friday, 8:00am - 5:00pm EST, with flexibility within those hours based on the achievement of role expectations and that the team is working collaboratively together to meet the patient’s needs. While we have a standard schedule when patients and caregivers can reach us, we recognize the importance of flexibility and are committed to supporting our employees when and how we can. Compensation will be in alignment with market data, commensurate with experience, skills and qualifications, and a combination of salary and bonus potential. 

Responsibilities

• Case manage prescriptions from intake to completion, monitoring missing information and screening for completeness and quality on all documentation 
• Review assigned forms and documents for required information; flag missing or incomplete items.
• Contact healthcare provider offices via fax, email, and phone to request missing documentation or information. 
• Record all outreach attempts, and communications in the Company’s CRM (Salesforce).
• Enter information provided on patient enrollment forms and other documents into the company's CRM (Salesforce). 
• Upload, categorize, and/or save digital files according to Company procedures.
• Prepare and send routine communications, using approved templates when applicable.
• Communicate professionally and in compliance with Company privacy standards and applicable regulations.
• Complete ad-hoc projects as needed, which could include drafting communications, synthesizing data, or preparing other resources for internal communications and/or partner relationships

We’re looking for you to bring

• Strong organizational and problem-solving skills with attention to detail
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Strong written and verbal communication skills
• Proficiency in Google Suite or Microsoft office; experience with CRM systems (e.g., Salesforce) a plus.
• Ability to handle sensitive information with discretion and professionalism
• Ability to learn quickly and adapt to the constantly shifting healthcare landscape

Helpful experiences and skills (if you don’t have them, it’s not a dealbreaker)

Experience in the healthcare or pharmaceutical industry, with knowledge of regulatory requirements and compliance standards.
Experience with customer service software (e.g., Zendesk, Salesforce)
Familiarity with digital therapeutics or medical devices. 
Experience working in a startup or fast-paced environment, with the ability to adapt to change and navigate ambiguity.

What we can offer you

Meaningful, purpose driven work on a life-changing product
Opportunity for growth across various functions
Collaborative, supportive, smart and fun team
Generous paid time off: vacation, sick and volunteer time off
Downtown Portland, Maine office: Inviting office in the heart of the Old Port