Join Riverside Natural Foods Ltd., a Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.
We’re on an ambitious mission to double our business by 2030, and we need talented individuals like you to help us reach new heights. At Riverside, you’ll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that’s what makes the journey worthwhile.
So, lace up your boots and let’s tackle the climb together.
You can learn more about us at www.riversidenaturalfoods.com.
Purpose:
The Manufacturing Production Supervisor is responsible for leading safe, compliant, and efficient production operations while fostering a high-performance culture across the shift. This role ensures that products are manufactured in accordance with safety, food safety, quality, delivery, and cost expectations by effectively coordinating people, materials, equipment, and processes.
The Manufacturing Production Supervisor is expected to achieve production targets, develop frontline talent, drive engagement, eliminate operational losses through problem-solving, and collaborate cross-functionally to support organizational goals. Success in this role is demonstrated through strong safety performance, operational excellence, employee development, continuous improvement, and sustainable business results.
Primary Responsibilities:
- Lead a production team of hourly employees across one or multiple production lines while promoting Riverside's values and operating principles.
- Ensure compliance with Health & Safety, Environmental, GMP, Food Safety, Quality, and regulatory requirements.
- Plan and execute daily production activities to achieve production schedules, labor standards, and operational targets.
- Optimize the utilization of labor, equipment, and materials to maximize efficiency and minimize waste.
- Lead, coach, train, and develop employees to build capability and strengthen bench strength within the operation.
- Conduct regular one-on-one meetings with team members to identify development opportunities and create action plans for success.
- Drive employee engagement through effective communication, coaching, recognition, and team involvement.
- Collaborate with Quality, Maintenance, Engineering, Supply Chain, Warehouse, R&D, and People & Values teams to achieve business objectives.
- Lead root cause investigations and corrective actions to eliminate recurring operational, quality, and safety issues.
- Manage labor requirements including staffing, scheduling, agency labor coordination, attendance management, and vacation approvals.
- Review and approve employee timekeeping records within ADP and ensure payroll accuracy.
- Support employee relations processes, coaching discussions, investigations, and performance management activities.
- Promote continuous improvement through Lean Manufacturing, 5S, problem-solving, waste reduction, and process optimization initiatives.
- Conduct safety observations, risk assessments, incident investigations, and corrective action follow-up activities.
- Ensure effective shift communication and handovers to maintain operational continuity.
- Perform other duties as assigned.
Education and Qualifications:
Required
- Bachelor’s degree in engineering, Food Science, Business Operations, Manufacturing Management, or a related field; equivalent combination of education and experience may be considered.
- Minimum 5 years of manufacturing experience with demonstrated knowledge of production operations.
- Strong understanding of Health & Safety, GMP, Food Safety, Quality Systems, and regulatory compliance requirements.
- Experience leading teams in a fast-paced manufacturing environment.
- Proficiency with Microsoft Office applications.
- Experience working with ERP systems and production reporting tools.
Preferred
- Experience within the food manufacturing industry.
- Lean Manufacturing, Six Sigma, Continuous Improvement, or 5S experience.
- Experience with workforce planning, labor management, and performance coaching.
Skills and Abilities:
- Strong team leadership, coaching, and employee development skills.
- Ability to build highly engaged and accountable teams.
- Excellent communication and interpersonal skills.
- Effective problem-solving and root cause analysis capabilities.
- Strong analytical and decision-making skills.
- Mechanical aptitude and operational troubleshooting ability.
- Strong planning, prioritization, and organizational skills.
- Ability to manage multiple competing priorities in a dynamic environment.
- Self-starter with a high degree of initiative and adaptability.
- Demonstrates humility, collaboration, and continuous learning.
- Results-oriented with a strong focus on operational excellence.
- Ability to influence and collaborate effectively across departments.
Functional & Leadership Competencies:
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Competency
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Definition
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Foster Collaborative Relationships
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Builds partnerships and works collaboratively with cross-functional teams to achieve shared objectives.
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Optimize Work Processes
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Continuously improves processes, eliminates waste, and drives efficiency through Lean principles and structured problem-solving.
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Direct Work
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Provides clear direction, removes barriers, and ensures team members have the resources needed to perform successfully.
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Plan and Align
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Establishes priorities and aligns people, resources, and activities to support safety, quality, delivery, cost, and improvement objectives.
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Develop Talent
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Coaches, mentors, and develops employees to improve capability, engagement, and succession readiness.
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Riverside Functional Competencies
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Competency
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Definition
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Drive Results
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Establishes challenging goals and delivers measurable business results through disciplined execution.
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Process Orientation
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Uses standardized processes, data, and continuous improvement principles to enhance operational performance.
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Manages Ambiguity
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Maintains effectiveness during uncertainty by making sound decisions with incomplete information.
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Problem Solving
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Identifies root causes and implements sustainable corrective actions to prevent recurrence.
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Operational Excellence
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Drives productivity, quality, safety, and cost improvements through daily management systems and employee engagement.
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Key Accountabilities
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Responsibility
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KPI / Metric
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Target
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Team Development
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100% completion of monthly one-on-one discussions and documented development plans for direct reports
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Monthly
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Team Capability Building
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Track 2 Operator progression and cross-training completion
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≥50% of team at Track 2 or higher
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Employee Engagement
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Annual engagement survey score improvement versus previous year
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≥5% improvement YoY
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Production Performance
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Production attainment versus schedule
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≥98% attainment to production plan
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Labor Efficiency
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Kilograms produced per Direct Labor Hour (KG/DLH)
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≥5% improvement YoY
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Yield Performance
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Manufacturing yield improvement
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≥2% improvement YoY
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Quality Excellence
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Reduction in pre-operational inspection findings, operator errors, and non-conformances
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≥10% reduction YoY
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Food Safety & GMP Compliance
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Internal GMP and food safety audit performance
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≥95% compliance
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Safety Leadership
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Health & Safety Gemba walks completed and documented
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Minimum 2 per month
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Incident Management
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Corrective actions from incidents and hazards closed on time
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≥95% closure on time
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Root Cause & Continuous Improvement
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RCA completion and implementation of corrective actions for recurring issues
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100% completion within agreed timelines
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Cost Control
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Scrap, rework, and downtime reduction
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Year-over-year reduction
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Workforce Management
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Payroll accuracy and adherence to company attendance and vacation policies
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≥99% payroll accuracy
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Cross-Functional Collaboration
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Successful execution of improvement initiatives involving Operations, Maintenance, Quality, and Engineering
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≥90% on-time completion of assigned actions
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Shift Communication & Handover
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Effective shift handovers with documented risks, priorities, and action items
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100% completion
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Please note this role as a new vacancy.
Salary Range
$70,000—$80,000 CAD
At Riverside, we are committed to transparency and fairness in our compensation and job posting practices. The range above reflects the target compensation for the position at the time of posting. Exact compensation will be determined based on experience, skill set, education, and training, as well as other organizational needs, while balancing internal equity.
What we expect:
- Values-led: You’ll be a member of a thoughtful and compassionate team that prioritizes respect, teamwork and resourcefulness along with a good dash of fun. Sometimes, even making granola bars is hard, and life’s too short to take ourselves so seriously that we don’t enjoy the journey.
- Unparalleled experiences and opportunities: We’re still determining who we are and what we can be. Help us shape what this organization will look like and what we’ll offer the world, into the future. This means rolling up your sleeves and sometimes building the process – fast! – while employing it. At Riverside, progress occasionally means proceeding imperfectly, and we’re okay with that, as long as we’re staying true to our values and learning and improving along the way.
- Access to everyone: We’re a flat organization with few silos which means you’ll have full access to everyone from our founders to our production staff. Even when employees dress up, they wear steel-toed shoes. So don’t be shy. Speak up, share your ideas and go places you normally wouldn’t – like the plant, or the boardroom.
- Personal development: We’ll support and empower you to chart your own path and reach any heights you set for yourself. Career paths at Riverside are carved by the people walking on them, not dictated by leaders. Count on us to give you the training and tools to grow and progress.
- Gratitude: As a growing business, we can’t always offer formal recognition like awards programs, but we do show our true gratitude and appreciation. At Riverside, we’re all in this together and we value you.
- Be a Riverside Brand Ambassador: Stay relentlessly close to our consumers and represent the brand in every interaction, decision, and deliverable. Bring the consumer voice into your work by protecting product quality, availability, and experience, acting early when standards slip, and delivering consistent value that earns trust, advocacy, and long-term brand love.
What We Offer:
- Values-led: We don’t cut corners or step on anyone or anything on our way to our summit. There is no winning at all costs here. Every step you take must align with our values, no compromises.
- Courageous determination: As a family-run, rapidly growing business, we are often challenged to find ways to deliver that aren’t obvious or easy. You must be willing to try, ask and answer challenging questions, test and learn, turn over every stone, keep moving forward and help us find a way through. Resourcefulness and grit will be your constant companions at Riverside and will serve you well.
- Humility: We’re a small (but growing) fish in a sea of whales and sharks. We know the products we offer are some of the healthiest and most sustainable, but we don’t brag about it, and know we have a steep path ahead. We pride ourselves in being respectful and supportive of others while shining brightly through our innovative, high-quality products. There isn’t one superstar at Riverside. We take turns leading the way as we climb to the summit.
- Continuous improvement: As a learn-as-we-go organization, we rely on each other to continuously improve everything we touch to make it better, more efficient, more sustainable, and more endearing to customers, consumers, employees, vendors, partners and the community. We own our mistakes and learn from them as we wind our way to the top.
Wait! There’s more!
- Immerse yourself in our comprehensive benefits program, with Riverside taking care of the costs!
- RRSP matching or 401k matching for an empowered financial journey
- Eligibility to participate in Riverside's Profit Sharing Plan
- Join Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights
- Develop your career further through our Riverside University program and with our Tuition Reimbursement Program
- An open concept work environment that embodies our Values
How to Apply:
If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to careers(AT)riversidenaturals.com with the job title you are applying for in the subject line or click the apply button!
Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply. We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted.
Disclaimer: As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final hiring decisions. All decisions related to screening, interviewing, and selection are made by our Talent Acquisition and hiring teams.
Salary Range 70000 - 80000 CAD
Manufacturing & Production Operations