Regional Claims Analyst

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an inclusive engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

The Claims Analyst will investigate reconciliation discrepancies to reduce claim settlements and increase customer satisfaction at the direction of the Regional Vice President. The investigation process will involve the interviewing of appropriate parties to determine cause of incident. This role will be responsible for ensuring that business operating procedures are followed and work with branch management to identify improvements. This position functions in an armed environment.

Key Responsibilities:

• Monitor case and claim data for branches in your region
• Drive improvement with early communication to branches and escalation as needed of lead indicators of claims; variances, CVS backlog etc
• Provide guidance and support to individuals in the branch responsible for case and claims responses
• Reach out to National VA for support on complex out of balance situations
• Partner with branch management on root cause review for high case and claims volumes, with plan for needed countermeasures  
• Conduct proactive branch audits to ensure procedures are followed on route, in the cash room and with end of day BAMS processes
  • All variances reviewed in 24 hours
  • BIRS updated within 48hrs
  • Inventory variances are resolved
  • BAMS end of day is complete – for customer reporting  
• For high dollar variances ensure interviews, evidence collection and investigations happen timely
• Review with branches and security unusual trends in variances and recommend corrective actions with them and HR, as needed
• As needed for customer escalations, provide support to respond to branch cases and claims
• “Boots on the ground” identify/research/resolve cases & claims with the branches within their regions to drive down risk and claims
• Daily communications with their branches to discuss status of cases & claims
• Ensure all vaults/inventories are in balance daily and escalate to the VA team for support
• Escalate to assigned Variance Analyst any claims not resolved within 25 days and any high dollar amount
• Understand end to end operational processes in detail, that can impact the balancing of the ATM (CVS, CIT etc)
• Run monthly and quarterly reports for district and branch leadership
• Perform other duties as assigned

Position Qualifications: Minimum Qualifications:

• Minimum 3 years of ATM industry experience (e.g. servicing, residual balancing or network settlement)

Or

• Minimum of 3 years of investigating/resolving claims differences

Or

• Minimum of 3 years of experience in a finance role
• Minimum of 2 years of experience working with Microsoft Office products (Excel, Word and PowerPoint)
• For internal candidates - A minimum of a Brinks Bronze Lean Certification Needed

• Willing to Travel on an "As Needed" basis to other branches within the region.

Preferred Qualifications:

• Knowledge of ATM reconciliation procedures
• Demonstrated computer literacy with proficiency in Access DB, BAMS, iCash

• Professional Skills:
• Strong consultative, analytical and problem-solving skills
• Excellent interpersonal/communication and presentation skills
• Ability to prioritize to effectively handle multiple projects, tasks and opportunities simultaneously
• Ability to initiate and drive work autonomously and to collaborate across teams to encourage actionable consensus
• Detail oriented, strong organizational skills and ability to work independently
• Sense of urgency and ability to multi-task
• Demonstrates a high standard of work product

What’s Next? 

Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.