Operations Manager

Who We Are

Join a team that puts its People First! First American’s Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Directs or manages an operational function of a segment of the organization’s operations in compliance with established policies and procedures. Participates in developing, interpreting and implementing policies and procedures for the organization. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Instills the notion within all employees at all levels of the organization that the business unit’s primary goal is to provide the highest quality service possible to all of our customers. This role manages a function and does not have direct reports.

Essential Functions

• Manages and sets priorities of an operational function; creates project plans, identifies and leverages resources
• Influences outcomes and assures that all employees within area of responsibility are working towards a common goal
• Participates in the decision process regarding capital expenditures and asset redeployment activities
• Responsible for adherence to operating budget guidelines regarding all expenses
• Actively participates in all activities which support the organization’s goals and objectives
• Contributes to and drives project reviews and approves detailed designs and cost estimates for projects
• Participates in the development of both short and long range plans for the organization and provides input to operational decisions and to clarify or modify project plans, and/or schedule requirements

Knowledge and Skills/Technology Used

• Solid administrative skills; management skills
• Project management skills
• High level of business acumen, strategic agility, ability to develop others, and influence outcomes and change
• Negotiate for resources
• Excellent interpersonal and communication skills
• Must be able to establish credibility and be decisive, coupled with the ability to recognize and support the organization’s preferences and priorities
• Successful track record designing, developing, and executing complex projects in area of functional expertise
• Adeptness to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships
• Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals.  Provides resources and creates systems to measure results
• Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met
• Provides others with reliable information and delivers informative and persuasive presentations
• Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business

Typical Education  

• Bachelor’s degree or equivalent combination of education and experience

Typical Range of Experience  

• 5-7 years directly related experience
• 3-5 years demonstrated experience in a leadership role

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.