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Part Time Administrative Support Specialist
Posted on 12/9/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Salesforce
Communications
Zendesk
Requirements
  • Strong and effective communication skills, with the ability to problem solve
  • Experience and comfort using multiple digital tools and systems, with the ability to quickly learn new technologies
  • High attention to detail in order to effectively solve tickets the first time around and accurately input data into Virta's EHR platforms
  • Ability to think critically and be data-driven in solving patient problems
  • Operational experience, especially in a fast-growing, rapidly changing environment
Responsibilities
  • Work with team members through ZenDesk and Salesforce queuing systems to review, upload and transcribe lab submissions, provide lab orders, escalate billing inquiries and various other requests
  • Help execute manual checks using existing processes and tools to ensure patients are eligible for treatment and resolve escalations
  • Follow established processes while providing insights and feedback for improvements
  • Maintain team SLAs to support internal stakeholders, including transcriptions per hour, email solves per hour, speed to resolution for eligibility escalations, and passing Quality Assurance checks
  • Assist with tasks, as needed, to support the larger Patient Support and Virta teams
  • Facilitate applicant and patient communications while maintaining HIPAA compliance
  • Understand the the Virta patient journey
  • Become familiar with the applications used to perform daily tasks
  • Learn daily workflows related to lab transcription, eligibility checks, and collection initiatives
  • Follow workflow escalation pathways
  • Build relationships with the Support Operations team and other Virtans
Virta Health

51-200 employees

Diabetes reversal healthcare technology
Benefits
  • Remote-first work environment
  • Flexible work hours & time off policy
  • Health insurance
  • Paid parental leave
  • Free Virta treatment & family discount
  • Internet, home office, learning & development stipends
  • Employee resource groups
  • 401K & ROTH contribution
Company Core Values
  • People first
  • Ownership
  • Impact
  • No ego
  • Transparency
  • Evidence-based
  • Risk taking & rapid iteration