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Director, Customer Transformation
Posted on 2/1/2022
INACTIVE
Locations
Austin, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Data Analysis
Leadership
Management
Marketing
Research
Sales
Writing
Requirements
  • Experience in Brand Transformation, CX/Digital Marketing Strategy and/or
  • Execution, Digital Product and/or Service Design, and/or Digital Transformation
  • Experience with an established management consulting firm and/or digital marketing services or Customer Experience provider
  • Experience working as a product management and/or product ownership capacity, ideally within a consulting environment, with direct experience both establishing a new product management capability and optimizing an existing one
  • Established people leader with experience leading and mentoring direct reports
  • Lead product management on behalf of clients:
  • Establish product management structure, value streams, and product architecture based on established business objectives and corporate strategy
  • Define and baseline measurable KPIs at the business-strategic and product-level, identifying sources and uses of key data to drive decision-making
  • Guide and set product strategy based on consumer/product research, business objectives, analytics data, stakeholder interests, etc
  • Conduct or guide customer/user research to inform product needs
  • Create and manage product roadmap(s) and direct product team(s) and plan work in a structured manner, including alignment & prioritization of new product work
  • Work in an agile delivery setting
  • Contribute to capability-building for product management and Customer First practice:
  • Lead and coach product owners and other product management practitioners
  • Recruit and hire staff to support this capability
  • Build training plans and training materials to develop practice skills
  • Help define and shape product management capability's structure and needs, in partnership with practice leadership
  • Be a visible member of the Customer First community of practice
  • Demonstrate strong consulting and advisory skillset including analytical capabilities, ability to synthesize content and translate it into recommendations, deliverables, financial models
  • Drive blended teams of management consultants, experience designers, technology, data strategists, and implementation specialists to deliver according to plan (scope, quality and time)
  • Contribute to the design of new digital capabilities, business processes, organizational designs, governance structures and measurement programs to meet client needs
  • Simplify and bring clarity to challenging situations and data to create structured actions
  • 6+ years of experience in customer experience design, data strategy, marketing and sales strategy, customer experience transformation, and/or loyalty at an established management consulting firm and/or digital agency
  • 6+ years of experience in managing the successful delivery of consultative engagements / digital projects across multiple clients. Exposure to one or more of Financial Services, Manufacturing, Consumer Products and Retail sectors is highly preferred
  • Strong core consulting skills, including: meeting and workshop development and management, deck writing, storyboarding, inductive/ deductive reasoning, client interviewing, issue analysis, data analysis, process design, and change management
  • Ideally, certified in Agile methodologies and/or Product Management (e.g. Scaled Agile Fmwk.)
  • Excellent written and oral communication
  • Strong presence with good relationship-building and interpersonal skills
  • BA or BS degree is required, prefer advanced degree such as an MBA from a top tier program
  • Up to 85% travel
Frog

5,001-10,000 employees

Innovative design company.
Company Overview
Frog's passion is to transform ideas into realities.
Benefits
  • Competitive and equitable pay
  • Comprehensive health benefits
  • Competitive PTO
  • Retirement options