Full-Time

Technical Support Representative

Updated on 6/18/2024

Skydio

Skydio

501-1,000 employees

Manufactures AI-powered autonomous drones

Food & Agriculture
Robotics & Automation
Industrial & Manufacturing
Energy
AI & Machine Learning
Aerospace

Compensation Overview

$$23 - $$29Hourly

+ Enrollment in benefit plans + Incentives + Stipends

Junior

San Mateo, CA, USA

Required Skills
Communications
Requirements
  • Experience with drones/UAV/UAS
Responsibilities
  • Deliver premier technical support to drive customer satisfaction and brand evangelism
  • Know Skydio drone, controller, and cloud products inside and out
  • Be the Voice of Customer frontline to other Skydio teams
  • Use clear and empathetic written and verbal communication to quickly resolve issues
  • Become a Subject Matter Expert (SME) in one or more aspects of the Skydio UAS platform
  • Engage in regular pre-released product dogfooding
  • Participate in building support processes
  • Own your work and contribute to operational excellence

Skydio stands out as a favorable workplace due to its pioneering role in the U.S. drone market, primarily focusing on autonomous flight technology. The company's commitment to advancing AI-driven drone solutions fosters a dynamic and technologically driven work environment. This not only attracts top talent in the field of AI and robotics but also offers employees the opportunity to engage in groundbreaking projects that have consumer, enterprise, and government applications.

Company Stage

Series E

Total Funding

$939M

Headquarters

San Mateo, California

Founded

2014

Growth & Insights
Headcount

6 month growth

7%

1 year growth

20%

2 year growth

56%

Benefits

Child Care & Parental Leave - Family Medical Leave, Flexible Work Schedule, Generous Parental Leave

Health & Wellness Benefits - Dental Benefits, Disability Insurance, Flexible Spending Account (FSA), Health Insurance Benefits, Life Insurance, Onsite Gym, Vision Benefits, Wellness Programs, Mental Health Benefits

Home Office Stipend for Remote Employees

401(K)

Generous PTO, Paid Holidays, Paid Sick Days