Product Manager

Salary Range: 64000 to 80000 (Currency: USD) (Pay period: per-year-salary)

VOYAGE DEPLOYMENT

• Collaborate with appropriate field staff, Product Managers – Pre & Post Experience, Marketing Managers, and other internal and external partners to create exemplary programming with compelling, marketable themes and bring those programs to market based on a launch schedule
• Collaborate with Sales and Marketing to articulate unique voyage selling propositions and review and approve relevant content
• Lead sales presentations and effectively convey the unique selling points of voyage experience
• Create paid shore excursions as appropriate to augment included experiences and generate additional revenue
• Collaborate with National Geographic Expeditions staff to bring the NGE name and experience into voyage programming
• Seek opportunities to build experiences with LEX-NG Fund supported projects and/or individuals into voyage offerings
• Collaborate with Sr. Management on annual deployments and deployment changes
• Maintain a deep knowledge of permitting compliance laws and regulations, collaborating with the marine and port operations team to ensure voyages comply with these considerations.
• Collaborate with the Marine Department to create and maintain voyage sailing schedules (aka “technicals”)
• Develop community/industry relationships and partnerships that add value to the guest experience and maintain a positive brand relationship in the areas we operate
• Communicate environmental and social/community impacts and opportunities tied to voyage activities with LEX CES Team at regular intervals to elevate companywide awareness and strengthen the company’s commitment to responsible exploration
• Ensure deadlines are met as determined by the Operations Calendar

VOYAGE EXECUTION

• Create and provide timely manifests with necessary information for voyage and land providers
• Create and distribute working itineraries with operational instructions, contact information and other essential information to execute the voyage to the highest standards
• Maintain contact with the field and assist as appropriate
• Maintain voyage P&L and ensure voyages operate within budget, while optimizing profitability. 

ADMINISTRATION

• Negotiate favorable voyage land costs and create voyage land costs budget
• Review, process, and reconcile invoices for voyage costs
• In cooperation with the Guest Communications Department, create and ensure the accuracy of final voyage documents
• Create and maintain internal documents and systems to ensure accuracy for users. Work with a cross-departmental team to support all operational aspects in any contingency or emergency
• Review booking and pacing to work with Marketing and Sales to address shortfalls and ensure maximized revenue.

QUALITY ASSURANCE

• Review and respond to various reports and implement action plans where necessary. Own voyage experience guest scores.

RESEARCH AND FIELD WORK

• Seek continual improvement of geographical knowledge, representing your assigned regions and programs as a subject matter expert 
• Visit and liaise with ship personnel, field staff, local vendors, local guides, conduct site inspections, and gather other appropriate on-site field information as necessary
• Conduct training with field staff, local guides, and other appropriate field personnel
• Have deep knowledge of the competitive market to collaborate with Marketing to ensure voyages are competitive in terms of experience, price, and other relevant aspects.
• Represent the organization in regional associations, such as IAATO and AECO, as necessary 
• At all trainings and events, be equipped with current knowledge and examples of the company’s environmental and social/community impact programs, and prepared to share this knowledge with others who represent our brand

MINIMUM REQUIREMENTS

• Education:
• Bachelor’s degree in business, Hospitality, Tourism, or a related field or equivalent industry experience.
• Experience:
• At least 3 years of experience in voyage development, travel planning, or a similar role.
• Experience in developing sales presentations and marketing strategies.
• Knowledge:
• Basic understanding of permitting compliance laws and regulations related to maritime operations.
• Familiarity with budgeting and financial management.
• Skills:
• Strong communication and negotiation skills.
• Ability to work collaboratively with cross-functional teams.
• Exceptional analytical skills with experience in financial reporting and analysis.
• Strong leadership and training abilities to guide field staff and local vendors.
• Technical Proficiency:
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with project management tools.

PREFERRED QUALIFICATIONS

• Education:
• Master’s degree in business administration, Tourism Management, or a related field.
• Experience:
• 5+ years of experience in voyage development or similar roles within the travel or expedition industry.
• Proven track record of successful project management and execution.
• Knowledge:
• In-depth knowledge of geographical regions relevant to the company’s voyages.
• Comprehensive understanding of competitive market positioning and pricing strategies.
• Technical Proficiency:
• Advanced proficiency in accounting software and CRM systems.
• Familiarity with industry-specific software for itinerary planning and management.