Customer Experience Agent
Posted on 3/31/2023
Experience Level
Desired Skills
Customer Service
  • Passionate about creating music
  • Prior customer service experience
  • Compassionate and empathetic towards your fellow musicians
  • Excellent written and verbal communication skills
  • A team player who is energized by working with others
  • A highly motivated self starter
  • Able to flourish in a high volume work environment
  • Highly organized and detail oriented
  • Work with our Product Specialist and Customer Experience Manager to handle a diverse range of inquiries from our users
  • Engage with our customers via email, “real-time chat”, and our knowledge base
  • Report technical bugs to our product and engineering teams
  • Identify problems and friction points for our users, then help come up with solutions
  • Draw on your understanding of music creation in order to help our users achieve their creative goals
Desired Qualifications
  • You are a Splice user and familiar with our platform

51-200 employees

Royalty-free sounds platform
Company Overview
Music starts at Splice. With a trusted library of over 2 million samples paired with technique-based learning and connected instruments, Splice is making music creation a more fulfilling and empowering experience for all - whether you’re creating a soundtrack for Tik Tok, making that track in your bedroom or just looking for the sound in your head. Splice is a global community of producers, innovators and musicians offering creative solutions for creative challenges.
Company Core Values
  • We represent all musicians - Musicians are diverse. We strive to serve all of them, and we never assume that musicians make one kind of music in one way.
  • We put the musician first - We are advocates for the artist. We elevate their voice, their craft, and their careers.
  • We spark creativity - We’re here to inspire ideas and empower progress.
  • We foster and celebrate openness - We encourage musicians to share their process and progress because we believe this openness moves forward the culture of music creation.