IT Director

Work Flexibility: Hybrid

The Director Solution Delivery is responsible for end-to-end (“E2E”) solution delivery of Global Quality and Operations (“GQO”) solutions across Stryker divisions, plants and geographies within the Manufacturing, Supply Chain, RAQAC and R&D portfolios and the corresponding set of applications. This role will lead the GAD GQO function to drive solution delivery, estimation activities, deployment and cutover activities across cross-functional GQO programs and proper alignment of all system integrations. The Director will drive the alignment of activities, processes and information flow between the program delivery team and the entire IT organization. He/she will partner and collaborate with executive leadership, GAD leaders, IT Service Delivery, Infrastructure, Enterprise Architecture, Program Management and Supplier Operations to lead the execution of the agreed upon project portfolio and implementation of the IT vision and strategy. This is a highly influential role that will play a strategic part in aligning our global portfolio planning and execution activities across IT.

GQO encompasses Manufacturing (SAP ERP/ Apriso MES), Product Lifecycle Management (PLM - Windschill), Product Quality Systems, Supply Chain, Distribution, and Enterprise Planning and Logistics.

Essential duties & responsibilities:

• Responsible for the delivery of GQO solutions for E2E strategic and operational business processes within GAD Manufacturing, Supply Chain, RAQAC and R&D organizations.
• Responsible for planning & managing cutover and solution delivery deliverables along with SI’s, business and PMs for approved projects within the GQO portfolio.
• Defines a deployment framework which can be leveraged across all GQO programs and projects.
• Aligns on Technical Designs, Prototypes/Mock-ups, Development, Cutover, Testing and Delivery of solutions for Release Cycles and/or new projects within the GQO application stack.
• Creates individual/custom deployment plans for each program across Stryker divisions, functions, and regions with detailed contingency plans and “Go/No Go” decision points.
• Creates, coordinates and influences the deployment communication plans, including “Go Live” readiness, change management, cutover, and stabilization.
• Works with divisional deployment leads and IT teams to manage and prepare each division for solution readiness, data cleansing, data migration and training.
• Manages and coordinates with external suppliers and deployment partners to ensure they meet their contracted deliverables, agreed upon timelines, and metrics.
• Working with PMO, Delivery Leads, Process Leads, and Change management, develop standards, tools and systems to effectively and efficiently manage the deployment of the GQO products across Stryker divisions, functions, and regions.
• Establishes deployment metrics and ensures each division, function, and region are measuring pre and post “Go Live” success metrics.
• Works closely with IT Service Delivery teams to ensure implementation of post-production support model and processes.
• Perform activities following Stryker’s Software Development Lifecycle (SDLC) framework and processes.
• Manages resolution and communication of system production support issues with different stakeholders based on Stryker SLA’s.
• Works closely with strategic solution partners, business process owners, architects/leads from other tracks and super users to close out every phase as part of deployment playbook or project methodology.
• Provide guidance and mentoring to other Solution Leads and Solution Analysts within the team or same project/program.
• Identify opportunities to improve the systems process flow, performance and technical efficiencies.
• Develop and build robust integration with Infrastructure, Security, Governance, Service Delivery, etc.
• Financial focus on delivering activities on budget, leveraging time on value-driven activities and ensuring external resources meet contractual deliverables.
• Special projects/assignments as required

Education & special trainings:

• Bachelor's Degree from an accredited university in the areas of Computer science, Engineering, Information Systems, Business, or equivalent field of study required.

• Master’s degree in MIS, MBA or related disciplines preferred.

Qualifications & experience:

• Minimum of 10-15 years of professional experience with Manufacturing (SAP ERP/MES), Product Lifecycle Management (PLM), Product Quality Systems, Supply Chain, Distribution, and Enterprise Planning and Logistics.
• Minimum of 7-10 years of large SAP ERP implementations/deployments required; SAP S4 HANA desired.
• Prior experience and demonstrated understanding of GQO or other complex business solutions with direct experience in global system rollouts required.
• Ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control is required.
• Ability to maintain strong relationships within Stryker Divisions and geographies.
• Ability to consider upstream and downstream process impacts and implications.
• Exhibits acute business acumen and understanding of organizational issues and challenges.
• Versatility and willingness to work with constantly changing priorities with enthusiasm.
• Experienced in enterprise solution methodologies, preferably in both traditional waterfall and agile approaches preferred.
• International experience and/or exposure working in other business functions preferred.
• Knowledge of Lean, ITIL, PPM, PMO, etc. standards and processes preferred.
• Demonstrated ability to communicate effectively with Senior Management
• Must be able to generate, explain, and present detailed schedules, objectives, reports, and other documentation accurately.
• Demonstrated ability to work cohesively across a cross functional and matrixed organization.
• Strong data analysis and problem-solving skills
• Ability to drive initiatives and projects independently from start to finish.
• Strong knowledge of Excel Advanced, PowerPoint presentations, Word documents, Access DB, MS Project Suite (MPP/Visio/etc.)
• Exceptional written, verbal and presentation skills to a diverse set of audiences
• Physical & mental requirements:
• Demonstrated strong communication and influencing skills – oral, written, listening, executive presentations.
• Execution & Delivery Focus. Ability to understand, interpret and translate emerging trends, future visions and strategies into executable programs and projects that align to the current state architecture and business environment. The incumbent will be results oriented, able to design and deliver rapid solutions for the team.
• Demonstrate ability to work in and deal with ambiguous situations.
• Driven and results oriented. He/she will be required to drive results and integrate effectively into the culture. The successful candidate must possess the blend of confidence and humility while driving to achieve results and meeting committed timelines.
• Strong collaboration skills are required. The successful candidate must have the ability to persuade and build consensus cross-functionally to ensure solution designs and requirements are aligned.
• Demonstrated ability to partner with business representatives at all levels to identify needs, define and document requirements, and drive solutions.
• Demonstrated ability to guide the business towards optimal solutions.
• Experience in identifying opportunities for process optimization, process redesign, or development of new process/policies.

Travel Percentage: 20%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.