Marcus by Goldman Sachs – Reporting and Insights Lead

Wealth Management

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. 

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service teams play a vital role in upholding the three customer support principles of customer focus, process innovation and risk

YOUR IMPACT

We are looking for a Data MI Reporting Manager to join our Business Insights and Analytics team who has a passion for Data and MI and a deep understanding of its importance in shaping and driving a successful customer-oriented business. 

Over team is critical in providing quality data and MI solutions ensuring the ability for the business to understand the commercial and operational performance that ensure business flows smoothly when customers come to us. From day one, this role will play a vital role in the three customer support principles of customer focus, process innovation and risk management. 

The focus of this role is on managing, developing and owing the essential data solutions that are essential to delivering quality, timely and comprehensive reporting solutions for the Divisions at Marcus UK. This involves shaping data from various domains, including Commercial, Customer, Telephony Operations, Marketing, Products and Risk while ensuring data accuracy, governance, and effective reporting processes.

Summary & Responsibilities

• Data Stewardship: Act as a data steward, ensuring the accuracy, consistency and reliability of data sources across various sources and reporting tools
• Data Governance: Implement and uphold data governance practices, ensuring compliance with data quality standards, security policies, and regulatory requirements
• Data Management: Oversee the management of data sources, including extraction, transformation, and loading (ETL) processes into BI Tools to ensure data integrity and availability for reporting
• Documentation: Maintain detailed documentation of data sources, processes, and governance procedures to promote transparency and facilitate knowledge sharing
• Collaboration: Work closely with Engineering, business divisions, and other data stewards to ensure alignment on data definitions, metrics, and reporting methodologies
• Data Source Development: Collaborate with stakeholders to identify and develop new data sources necessary for comprehensive reporting and analytics
• Data Shaping: Shape and refine data sets to meet reporting requirements, ensuring it is clean, accurate, and well-structured for analysis and visualization
• Reporting Delivery: Develop, maintain and enhance MI and insights capabilities through delivery of reports and dashboards
• Release Management: Manage the release of reports and dashboards, ensuring timely updates and adherence to project timelines
• Monitoring and Troubleshooting: Continuously monitor data pipelines and reporting solutions for performance issues, conducting troubleshooting and resolution of data discrepancies or outages

Requirements

• Proven experience in reporting and data management, or a similar role, preferably within the banking or financial services sector, specifically Savings
• Strong Proficiency in SQL and data visualization tools (e.g., Tableau).
• Sound understanding of data governance principles and practices.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Exceptional stakeholder and communication skills, capable of conveying complex data concepts to both technical and non-technical stakeholders
• A desire to help others work towards targets and develop their skills
• Ability to manage and drive a culture of continuous improvement 
• Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers
• Is adaptable, high-energy levels and desire to help others

Preferred Skills / Qualifications

• Bachelor’s degree in Data Science, Computer Science, Statistics, or a related field.
• Knowledge of Regulatory requirements in the banking sector (eg GDPR, PSD2, Consumer Duty)
• Business Intelligence (BI) concepts and frameworks, enabling the ability to design and develop effective data and reporting solutions
• Familiarity with data warehousing concepts and data modelling techniques.
• Familiarity with customer case management tools to leverage customer insights
• Experience with Snowflake and AWS for data storage, processing, and management
• Understanding of Big Data technologies and cloud platforms (e.g., AWS) is advantageous

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.