Full-Time
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Crossroads Rhode Island
51-200 employees
Non-profit housing solutions and emergency shelter
No salary listed
Providence, RI, USA
In Person
 Customer Experience & Support (1) |
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- Associate degree in human services or Peer Navigator Training Certificate strongly preferred. A combination of education and equivalent experience working in direct service in the social/human service field may be substituted for degree.
- Has excellent interpersonal skills and the ability to engage and establish rapport with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and other conditions or situations that have impacted housing stability
- Ability to work in a fast-paced environment, work well under pressure, be flexible and be able to multi-task.
- Have an understanding of client-centered, strengths-based service delivery, harm reduction and trauma informed care.
- Excellent oral and written communication skills
- Have sound judgment and strong problem-solving skills
- Ability to maintain confidentiality and demonstrate professional boundaries
- Must successfully complete Safety Care training
- Proficient with Microsoft Office (Word, Excel, Outlook) and navigating software/programs such as RealPage property management.
- Advocates for the mission of the organization and promotes and upholds the agency’s values, by delivering services with safety, respect and effectiveness.
- Follows all policies and procedures of the organization.
- Resident Support: Promotes a safe, calm, and respectful environment, and serves as a professional point of contact to residents, by actively engaging them, using a client-centered and trauma informed approach.
- Responds and assesses emergency, safety and/or crisis situations, utilizing non-violent crisis intervention techniques and ensures a timely and respectful resolution in alignment with housing policies and procedures. Coordinate with on-call staff and/or emergency services.
- Interact with emergency personnel to facilitate services while protecting resident confidentiality in accordance with state and federal laws.
- Operational Support: Respond, assess and triage maintenance/facility issues or safety concerns. Determine immediate course of action by following policies/procedures for level of urgency and resolution.
- Responds to resident apartment lockouts as well as other minor maintenance / facilities issues.
- Completes regular security checks inside and outside the facility in accordance with established protocols.
- Performs record keeping and data entry in a timely and accurate manner, including daily logs, incident reports, worker orders and other required data entry/documentation.
- Performs other duties as assigned.
Crossroads Rhode Island provides housing-focused social services to help people avoid and exit homelessness. It offers emergency shelter, housing problem-solving, and long-term housing solutions, supported by donations, grants, and government funding. Services include helping families and individuals find safe, stable housing and navigate placement into permanent homes, with an emphasis on children in poverty and BIPOC communities. The organization operates through documented standard operating procedures and consistent practices to ensure effective service delivery and scalable outcomes. Its business model blends philanthropy with public funding to sustain programs. The goal is to reduce the number of households entering the homeless system and to improve clients’ quality of life by securing safe, stable housing and related supports.
Company Size
51-200
Company Stage
Grant
Total Funding
$5.2M
Headquarters
Providence, Rhode Island
Founded
1984
Simplify's Take
What believers are saying
- Served 5,598 individuals in 2024, up from 4,000 prior years.
- Roads to Home campaign builds 300+ PSH apartments at 94 Summer, 160 Broad, 371 Pine.
- City Center Apartments partnership adds 144 units, 40% PSH, groundbreaking end-2025.
What critics are saying
- Declining RI homelessness shrinks demand 20-30% within 12-24 months.
- Real estate inflation exceeds $15M campaign by $3-5M in 12-18 months.
- Zoning blocks 94 Summer Street, losing 176 units and $5-8M capital in 12-24 months.
What makes Crossroads Rhode Island unique
- Crossroads Rhode Island owns 375+ residences using Housing First model statewide.
- Operates six specialized shelters for families, couples, women, men, and DV survivors.
- Deploys four full-time Housing Navigators for statewide rapid re-housing since 2009.
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Benefits
Flexible Work Hours
Mental Health Support
Wellness Program
Company News
WESTERLY, R.I., Feb. 6, 2025 /PRNewswire/ -- Washington Trust employees recently built and donated 35 "Welcome Home Kits" to benefit Crossroads Rhode Island clients who are transitioning from homelessness to stable housing. The kits, valued at more than $4,000, contain personal care items and basic household supplies, and are presented to clients to help them get settled into their new apartments
CHERRY HILL, N.J.--(BUSINESS WIRE)--TD Charitable Foundation, the charitable giving arm of TD Bank, America's Most Convenient Bank®, today announced it awarded a total of $7 million to 37 non-profits across the bank's Maine to Florida footprint and in Michigan through the 18th annual Housing for Everyone grant program. Grants ranging from $150,000 to $250,000 will support independent living for marginalized community members, especially those who experience homelessness and face conditions that make it difficult to maintain a stable home without additional help.As the affordable housing crisis continues, gaining access to and sustaining safe affordable housing remains out of reach for many across the U.S. The 2024 Housing for Everyone grant recipients represent organizations focused on housing solutions including rapid re-housing (such as short-term rental assistance), permanent supportive housing (such as a combination of leasing and/or rental assistance and/or support services) or transitional housing (such as temporary accommodations) that lead to stable, independent living situations."These organizations are making it their primary mission to help relieve some of the most vulnerable members of our community — those who are unsheltered or experiencing homelessness due to higher eviction rates as pandemic-era programs have ended or financial insecurity grows through inflation or other factors," said Paige Carlson-Heim, Director of the TD Charitable Foundation. "Housing for Everyone grant recipients are working closely with TD to improve access by creating innovative solutions that are helping to create a more sustainable and inclusive future for everyone. It is a privilege to support our 2024 Housing for Everyone grant recipients and to continue to be a part of this imperative work."The 2024 Housing for Everyone grant recipients are:Connecticut – Grant totaling $150,000 My Sisters' Place, Inc. (Hartford) – $150,000Maryland – Grants totaling $150,000 Sasha Bruce Youthwork – $150,000Michigan – Grant totaling $250,000 Pope Francis Center (Detroit) – $250,000North Carolina – Grant totaling $175,000 Charlotte Family Housing (Charlotte) – $175,000Rhode Island – Grants totaling $425,000 Sojourner House (Providence) – $250,000 Crossroads Rhode Island (Providence) – $175,000South Carolina – Grants totaling $175,000 Pendleton Place (Greenville) – $175,000Vermont – Grant totaling $250,000 Dismas of Vermont, Inc
Washington Trust today announced that the Washington Trust Charitable Foundation has awarded $122,000 to seven Rhode Island organizations in support of…
WESTERLY, R.I., Jan. 30, 2024 /PRNewswire/ -- Washington Trust President Chief Operating Officer ("COO") Mary E. Noons recently visited Crossroads Rhode Island to drop off 'Welcome Home' kits to benefit Crossroads' clients who are transitioning from homelessness to stable housing. The kits, collected and donated by Washington Trust employees, contained personal care and basic household supplies. Crossroads presents the kits as housewarming gifts to help clients get settled in their new apartments. Washington Trust employees donated 25 ‘Welcome Home Kits’ to benefit Crossroads Rhode Island
More Than 300 Permanent Supportive Apartments Being Constructed for Adults Experiencing HomelessnessWESTERLY, R.I., Oct. 18, 2023 /PRNewswire/ -- The Washington Trust Company ("Washington Trust") today announced a commitment totaling $50,000 to support Crossroads Rhode Island's Roads to Home Capital Campaign. The donation, which will be paid over five years, will help Crossroads develop more than 300 affordable permanent supportive housing (PSH) apartments in Providence.Michelle Wilcox, President at Crossroads RI; Karen Santilli, Chief Executive Officer at Crossroads RI; Rolando Lora, Executive Vice President, Chief Retail Lending Officer and Director of Community Lending at Washington Trust; and John MacDonald, Chief Program Officer at Crossroads RI visit the future site of 176 new and affordable one-bedroom permanent supportive housing apartments at 94 Summer Street in Providence."Through their leadership, expertise, and experience, Crossroads plays a critical role in addressing homelessness in Rhode Island," says Rolando Lora, Executive Vice President, Chief Retail Lending Officer and Director of Community Lending. "We are proud to support their bold Roads to Home housing vision and honored to work alongside them via the Federal Home Loan Bank program to bring some of these housing investments to fruition.""We know affordable housing opportunities, coupled with programs to support mental health, physical health, and workforce development, is the solution to ending homelessness," says Karen Santilli, CEO of Crossroads Rhode Island. "Our Roads to Home Capital Campaign outlines a vision that brings equity, access, and opportunity to our clients, and we are grateful to enthusiastic partners like Washington Trust for their support."Crossroads capital campaign has three interconnected priorities:160 Broad Street Reimagined : renovation of 84 one-bedroom PSH apartments for adults with high needs, as well as repairs and upgrades to the existing Women's Shelter and Community Room;: renovation of 84 one-bedroom PSH apartments for adults with high needs, as well as repairs and upgrades to the existing Women's Shelter and Community Room; 371 Pine Street : development of a first-of-its-kind in Rhode Island health and housing facility reserved for medically vulnerable adults experiencing homelessness that will provide 36 new PSH apartments;: development of a first-of-its-kind in health and housing facility reserved for medically vulnerable adults experiencing homelessness that will provide 36 new PSH apartments; 94 Summer Street : development of 176 new and affordable one-bedroom PSH apartments to support individuals experiencing long-term homelessness.Crossroads is still soliciting support to help them reach their $15 million campaign Goal. To be a part of their vision of a Rhode Island where everyone has a place to call home, contact Beth DeGerlia at 401-277-4330 or [email protected].ABOUT WASHINGTON TRUST®Founded in 1800, Washington Trust is recognized as the oldest community bank in the nation, the largest state-chartered bank headquartered in Rhode Island and one of the Northeast's premier financial services companies