Full-Time
Premier Services Engineer
Posted on 11/7/2025
Intercontinental Exchange
10,001+ employees
Operates global exchanges, data, and connectivity
No salary listed
Jacksonville, FL, USA
In Person
Travel up to 15%.
 IT & Security (1) |
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- 5+ years hands on direct experience working in the mortgage industry
- 5+ years experience in an Admin role administrating loan origination software
- 8+ years direct experience supporting and/or providing technical advisory/account management services preferably in a software management, information technology or mortgage industry role
- Experience with cloud-based/SaaS solution offerings
- Demonstrated experience working at executive level in client environments
- Proven ability to develop and cultivate lasting client relationships with a diverse set of internal and external constituents including senior level executives, legal, technical, finance, support, sales, and marketing experts
- Skillset required in data analytics
- Excellent organization, project management, time management, and communication skills
- Willingness to assist wherever needed; team player who will work within the company to continue improving the way ICE Mortgage Technology serves its clients
- Ability to travel up to 15% of the time
- Bachelor’s degree or equivalent experience in Computer Science, or related field
- Previous working knowledge of ICE Mortgage Technology’s Encompass product and Mortgage Industry experience a plus
- Recommended knowledge of: Encompass; Encompass SDK; Python; Java; Microsoft .NET framework; Amazon Web Services; Microsoft Azure; SaaS infrastructure and web-based application architecture; TCP/IP network layer; Microsoft IIS; Microsoft SQL; NoSQL Database; App Dynamics; REST API; web services
- Drive resolution of complex production issues, including escalation management, system testing, facilitation of strategy sessions, and transfer of knowledge
- Acquire and grow knowledge of existing and new ICE products and solutions to provide assistance, guidance, and knowledge to clients
- Act as an advisor for ICE Mortgage Technology products and services including APIs
- Assist and guide clients in their transformative journey adopting the latest products and solutions
- Participate in projects that enhance the quality and efficiency of the Premier Services team
- Gather metrics and work with clients to baseline and demonstrate the value of the ICE Mortgage Technology platform
- Oversee client service requests while acting as escalation manager when necessary
- Partner with Service Operations team to develop successful strategies and execution of plans to ensure and improve technical performance of ICE Mortgage Technology services
- Ensure client contacts are informed of new product features and help guide the client’s implementation roadmap
- Advise on ways to achieve optimal utilization
- Gather and supply product feedback as a client advocate to help drive the product roadmap
- Develop relationships across ICE client-engagement teams, brands, and departments to strengthen partnership with clients
- Advise client on best practices and industry benchmarking
- Provide mentorship and guidance to junior members of the Premier Services team
- Help define processes and procedures to better service ICE Mortgage Technology’s Premier Services clients
- Mortgage Industry experience preferred
- ICE Mortgage Technology Encompass product knowledge preferred
- Experience with Encompass SDK; Python; Java; Microsoft .NET Framework; Amazon Web Services; Microsoft Azure; SaaS infrastructure and web-based application architecture; REST API; web services knowledge preferred
- Travel up to 15% preferred
Intercontinental Exchange (ICE) operates a global network of regulated exchanges and clearinghouses, plus market data and connectivity services. Its products include real-time and historical data across equities, fixed income, and commodities, as well as trading, clearing, listings, and connectivity to its venues; it also offers mortgage technology and fixed income execution. ICE differentiates itself through an integrated ecosystem that combines multiple major exchanges, a comprehensive data suite, and specialized services under one umbrella. Its goal is to enable efficient, transparent, and trusted global markets by connecting participants, providing data, and supporting trading and clearing across many asset classes and geographies.
Company Size
10,001+
Company Stage
IPO
Headquarters
Atlanta, Georgia
Founded
2001
Simplify's Take
What believers are saying
- Energy transition and geopolitical disruptions reinforce ICE benchmark primacy for risk management.
- Tokenized stock pilot and OKX $200M investment position ICE in emerging blockchain infrastructure.
- ETF Hub processed $5 trillion notional; Northern Trust partnership signals institutional demand surge.
What critics are saying
- CFTC April 2026 event contract caps force Polymarket delisting, slashing volumes 70-80%.
- SEC May 2026 tokenized asset rules mandate full-reserve custody, blocking NYSE pilot.
- EU MiFIR 3.0 June 2026 enforcement cuts ICE Endex volumes 40%, favoring EEX.
What makes Intercontinental Exchange unique
- Record H1 2025 volumes of 1.2 billion contracts with 24% YoY growth demonstrate market-leading liquidity.
- ICE Private Credit Intelligence standardizes $40 trillion market with Apollo anchor partner validation.
- AI Aurora framework powers mortgage servicing agents handling thousands simultaneous interactions with compliance.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Remote Work Options
401(k) Retirement Plan
Company News
OKX, a cryptocurrency exchange operator, has received a $200 million investment from Intercontinental Exchange, valuing the company at $25 billion. ICE, which owns the New York Stock Exchange, will gain a board seat as part of the deal. Haider Rafique, OKX's global managing partner, discussed the investment on Bloomberg Crypto. The companies announced the partnership on Thursday but did not disclose financial terms publicly. The deal marks a significant endorsement of OKX by a major traditional financial institution, as ICE brings its regulatory expertise and market credibility to the cryptocurrency exchange.
Intercontinental Exchange, the parent company of the New York Stock Exchange, has invested $600 million in Polymarket, according to market reports.
Intercontinental Exchange has unveiled AI voice and chat agents for mortgage servicing at its ICE Experience 2026 conference. Currently in beta testing, the agents help homeowners answer loan questions and execute management actions whilst maintaining compliance requirements. The ICE Customer Service voice agent, integrated with MSP servicing system, handles common homeowner queries about escrow, insurance and payments whilst managing thousands of simultaneous interactions. The ICE Servicing Digital chat agent assists homeowners through a portal chatbot, explaining mortgage details and performing tasks like payment management. ICE also launched 16 exception-based automation agents within ICE Business Intelligence, including disaster-tracking updates and HELOC credit score-based line adjustments. The solutions are powered by ICE Aurora, the company's enterprise AI framework designed to embed responsible AI into complex workflows.
Intercontinental Exchange has launched ICE Private Credit Intelligence, a data infrastructure platform aimed at bringing greater transparency to the $40 trillion private credit market. Apollo is supporting the launch as anchor partner, with additional originators and asset managers expected to join in coming months. The platform provides secure, permissioned data sharing using standardised reference data, enabling deal-level information flow between authorised counterparties. It leverages ICE's technology to ingest deal documents, extract key terms and distribute consistent information at scale. Future capabilities will include performance analytics and pricing insights. Apollo, which facilitated nearly $10 billion in secondary trading volume last year, is transitioning to more frequent pricing reporting across its credit business as private credit increasingly serves as a core fixed income allocation replacement.
Northern Trust has partnered with Intercontinental Exchange to use ICE ETF Hub as the order-taking platform for its new US exchange-traded funds servicing capability for institutional investors. The integration marks a significant step in Northern Trust's strategic entry into the US institutional investor ETF servicing market. ICE ETF Hub provides secure, scalable technology infrastructure that streamlines ETF primary market workflows and connects with authorised participants, market makers and distributors. The platform will integrate with Northern Trust's automated ETF servicing application. Since inception, ICE ETF Hub has processed over $5 trillion in order notional. The partnership comes as institutional demand for ETFs continues to surge, driven by strong inflows and innovation across passive and active strategies. Northern Trust had $18.7 trillion in assets under custody as of 31 December 2025.