Instructional Technologist II @ Iowa State University

Customer Experience & Support (4)
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Position Title:

Instructional Technologist II

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Bachelor’s degree and 2 years of related experience

Preferred Qualifications:

Degree concentration in Computer Information Systems, Management Information Systems or Computer Science

Experience teaching and supporting instructional technology in higher education and/or K-12

Experience with Canvas or another learning management system

Experience providing technical support through or within an educational setting

Experience training or leading workshops

Job Description:

Summary

Iowa State University’s Center for Excellence in Learning and Teaching (CELT) is seeking to fill the position of Instructional Technologist II. As a part of the CELT Learning Technology Support team, this position will collaborate on testing, installing, implementing, and maintaining centrally supported learning technologies. Detail-oriented and technology savvy, an individual in this position will:

Closely collaborate with ITS to install and manage vetted learning technologies for seamless integration with the Canvas learning management system.
Monitor Learning Tools Interoperability (LTI) specifications and changes impacting the performance of centrally supported learning technologies.
Manage the technical specifications of a student course satisfaction survey platform.
Test and monitor the deployment of new technical features in Canvas and other centrally supported technologies.
Provide ticket and phone support in response to instructor inquiries.
Solve tickets escalated from Tier 1 (Helpdesk).
Serve as a liaison between ITS and vendors to successfully troubleshoot complex technical issues
Communicate necessary fixes, updates, features, and services to the CELT leadership.
Document internal processes, policies, and procedures.
Create custom documentation for internal audiences (sub-account administrators, etc.).
Facilitate communication with vendors of instructional technologies.
Create internal and external knowledge databases for supported technologies.
Analyze and interpret data to improve the use and management of centrally-supported technologies.
Participate in CELT internal and external committees

A successful candidate will possess: great attention to detail: excellent computer skills; experience with Microsoft and/or Apple OS and applications, Canvas Learning Management System, and learning technologies management; excellent oral and written communication, organizational, and time management skills; an ability to provide meaningful insights and assist in making complex decisions; strong analytical skills with excellent problem-solving skills; a positive attitude and strong customer service skills; an ability to work under deadlines and move projects forward.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS807

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

Applications will be accepted until the position is filled. Please Note: To receive full consideration, applications should be received by October 12, 2025.

If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program