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Full-Time

Senior IT Support Rep

Updated on 7/11/2024

Procore Technologies

Procore Technologies

1,001-5,000 employees

Cloud-based construction management software platform

Industrial & Manufacturing

Senior

Austin, TX, USA

Category
IT Support
System Administration
IT & Security
Required Skills
Computer Networking
Customer Service
Linux/Unix
Requirements
  • Minimum of 5 years experience in an IT support role in a corporate environment.
  • Proficient in Windows, Linux, and Mac OS.
  • Experience with scripting and automation tools.
  • Hands-on experience with IT systems such as Active Directory, Okta, Microsoft 365, Google Workspace, Zoom, Slack, and related technologies with an understanding of computer networks (LAN/WAN/wireless/VPN).
  • Strong customer service attitude and a genuine desire to help others.
  • Associate’s or Bachelor's Degree in Computer Science, MIS, IT or related discipline or equivalent experience.
  • Must be able to lift at least 25 lbs and read a 24” monitor at a resolution of 1920x1080.
Responsibilities
  • Manages own queue of tickets according to SLAs and agreed procedures.
  • Be a point of technical escalation for the EUS team.
  • Perform tasks related to the day-to-day operations of several large implemented enterprise business systems, including operation, training, troubleshooting, diagnosing and supporting these systems (Google Workplace, Windows, Mac OS, Slack, etc.).
  • Supports office events by providing and supporting AV technical solutions.
  • Actively transfers knowledge throughout the organization, participates in knowledge sharing projects to develop best practices, conducts technology/application deep dive sessions, training and mentors junior staff and new hires.
  • Continuously strives to improve our service offering for end users, assisting with improvement and education in a specialized focus area that shifts quarterly.

Procore Technologies specializes in cloud-based construction management software, designed to enhance project efficiency and accountability through improved communications and documentation. This firm stands out in the construction tech sector by providing tools that facilitate real-time data access and risk minimization, which are crucial for managing diverse global construction projects. Working here offers an opportunity to be part of a team that is pivotal in transforming construction management practices, enabling better project outcomes and industry standards.

Company Stage

IPO

Total Funding

$543.5M

Headquarters

Carpinteria, California

Founded

2003

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

14%