Case Manager

PAY RATE: $19.71 per hour

SUMMARY

The Coming Home program employs the Housing First approach to house and provide supportive services to those experiencing chronic homelessness. Honoring the inherent dignity of those the program serves, Coming Home affirms client capabilities and encourages self-sufficiency, giving hope that a better life is possible.  The Case Manager provides strengths-based case management and service support. Service support includes, but is not limited to assistance with housing and housing placement, connection to primary and mental health care services, securing vital documentation, completing processes for additional assistance services, job readiness, job placement, etc.

NOTE:  Employees in the Community Development Department and their family members are prohibited from participating in or receiving benefit from the City of Amarillo’s programs funded by the Department of Housing and Urban Development and other state and federally funded programs and grants.

The position is grant funded and renewal is contingent upon the availability of funds. Grant funded positions are typically limited in term. The end date of the grant does not guarantee employment for the duration of the grant. You may be eligible to apply/transfer to an existing vacancy that is equivalent to the grant funded position if an equivalent position is available.

ESSENTIAL RESPONSIBILITIES

• Performs biopsychosocial assessments, partners with clients to create client centered goals, records all progress notes in chart.
• Works with other community service providers to enhance the clinical and supportive housing services.
• Assists with the connection to mainstream resources including healthcare, mental healthcare, benefits, substance use rehabilitation and treatment, etc.
• Advocates for the needs of individual clients as well as for systemic change, whenever needed, for the overall benefit of homeless individuals.
• Participates in daily team meetings to coordinate activities with other team members, programs, Case Manager Lead, and the Program Coordinator.
• Works to cultivate a culture of support and community within the Coming Home team and the Community Development department.
• Communicates clinical assessments, interventions, and ongoing client contact daily, in client record.
• Works with primary clients, as well as team clients, in service planning, documentation of progress, service tracking, outcome evaluation, and SMART goal setting.
• Monitors client progress by regular, ongoing contact with individuals receiving services and maintains contact with collaborative service providers, both external and internal.
• Transports clients using a COA vehicle.
• Collaborates and coordinates with internal and external programs to facilitate client referrals and to ensure continuity of care; serves as a liaison with collaborating agencies, establishes and maintains effective and professional working relationships with organizations and groups providing services to the target population.
• Assists others with work that needs to be completed in moments of urgency or crisis.
• Must carry a company cell phone and be accessible when in the field to the program clients, community partners, and supervisor/management.
• Navigates the Social Security, Medicaid, and Medicare systems on behalf of and/or with clients.
• Completes Medicaid authorizations, HMIS data entry, as well as any other reporting requirements necessary to obtain and sustain funding and provide services for clients.
• Meets formally with the Case Manager Lead and Program Coordinator for ongoing individual and group supervision.
• Attends and participates in clinical and administrative meetings as deemed appropriate and necessary for the job. 
• Assists regularly with client moves, including assembly, pickup, delivery, and set-up of household items.
• Performs other job- and department-related duties as assigned.

MINIMUM REQUIREMENTS

A Bachelor’s degree in Social Work or a related field is required. A combination of education and field experience may be considered in lieu of a degree. Must have a valid Texas driver’s license.

PREFERRED REQUIREMENTS

A Master's degree in Social Work or a related field is preferred. Two years of experience with homeless population or two years in a related direct human service field working with underserved populations is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Must demonstrate ability to work effectively with a diverse array of co-workers, citizens, investment and property owners, and community groups.
• Ability to operate small office equipment, including copy machines or multi-line telephone systems.
• Ability to efficiently operate a computer both in the field and in the office for data entry, email correspondence, and other daily record keeping as required.
• Must have strong verbal and written communication skills.
• Must be comfortable working outside of the office, within the community.
• May require after-hour work to attend meetings, assist clients, finish projects, and meet deadlines.
• Will be required to drive a City of Amarillo vehicle.
• Will work Monday-Friday, 8am to 5pm.

ADA PROFILE

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job, the employee is required to exert 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The employee is also required to balance, crouch, feel, finger, handle, lift, pull, push, reach, speak, stand, stoop, talk, see, and walk.  Also requires the ability to make rational decisions and perform repetitive motions. Requires the ability to complete job functions both indoors and outdoors year-round.

WORK ENVIRONMENT

Will work Monday-Friday, 8am to 5pm. May require occasional after-hour work to attend meetings, finish projects, and meet deadlines. 

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.

The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.