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Full-Time

Customer Communications Manager

Confirmed live in the last 24 hours

Collective Hub

Collective Hub

201-500 employees

Financial services for self-employed entrepreneurs

Fintech
Financial Services

Compensation Overview

$117k - $143kAnnually

Mid

San Francisco, CA, USA

Hybrid position; requires some in-office presence.

Category
PR & Communications
Copywriting Marketing
Growth & Marketing
Required Skills
Salesforce
Marketing
Customer Service
Oracle
Requirements
  • 4+ years of email marketing experience
  • Experience working with enterprise email marketing systems such as SalesForce Marketing Cloud, Oracle Eloqua, or Adobe Marketo.
  • Knowledge of email marketing compliance rules. You know the difference between a transactional and a commercial email but are comfortable managing both.
  • Project management experience. You know how to shepherd projects from conception to completion, and document and take action on results.
  • A customer-first mindset. You know your audience inside and out and leverage data to deepen your understanding.
  • Strong written communication skills. You’re just as comfortable writing emails and SMS messages as you are writing for other teams you work with.
Responsibilities
  • Develop messaging, communication and cohorting strategies, in partnership with Customer Service and Product Marketing teams. Write, edit, and build email messages for customers, including transactional and commercial content to ensure the right customers get the right messages at the right time.
  • Support the Customer Service and Growth teams with managing 1:Many communications, including newsletters, SMS, community messaging, and direct mail, during peak messaging periods (i.e., monthly bookkeeping and annual tax return filing periods).
  • Manage the customer communications calendar to ensure the right customers get the right message at the right time while balancing requests from different teams across the organization.
  • Partner with the Customer Service and Product Marketing teams to create messaging guidelines for major campaigns. Serve as support for customer-facing teams to develop response templates and perform quality control audits to ensure alignment with brand voice.
  • Develop benchmarks, and monitor and analyze performance to make recommendations on new opportunities and improvements to Collective’s customer communication and education strategies.

Collective Hub provides financial solutions for self-employed entrepreneurs and small business owners, focusing on helping them save money on taxes by organizing their businesses as S Corporations. Members answer questions to determine if this structure is beneficial, and if so, they receive guidance from a Collective Advisor. The company sets up a personalized back office system that includes monthly bookkeeping and payroll services, along with access to a dedicated finance team. Collective Hub operates on a membership model with a tax-deductible fee, aiming to simplify financial management for its members.

Company Stage

Series A

Total Funding

$78.7M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

14%

1 year growth

43%

2 year growth

17%
Simplify Jobs

Simplify's Take

What believers are saying

  • The AI-powered accounting platform can significantly reduce the time and cost associated with financial management for solopreneurs.
  • Access to a dedicated finance team and Member Relationship Manager ensures personalized and expert financial advice, enhancing member satisfaction and retention.
  • The affordable, tax-deductible membership model can lead to substantial tax savings, making the service cost-effective and attractive to potential members.

What critics are saying

  • The niche focus on self-employed entrepreneurs and small business owners may limit market size and growth potential.
  • Dependence on the effectiveness of AI-powered tools could pose risks if the technology fails to meet user expectations or encounters technical issues.

What makes Collective Hub unique

  • Collective.com specifically targets self-employed entrepreneurs and small business owners, offering a niche service of organizing them as S Corporations to save on taxes.
  • Their membership model, which includes monthly bookkeeping and payroll services at no extra charge, provides a comprehensive financial solution that is both affordable and tax-deductible.
  • The integration of AI-powered accounting tools sets Collective.com apart by combining human expertise with technological efficiency, addressing the unique needs of solopreneurs.