Full-Time
Togetherwork
201-500 employees
Integrated software and financial solutions for communities
Compensation Overview
$45k - $55k/yr
Junior, Mid
Remote in USA
Available for UK or US candidates only.
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- 1-3 years of experience in Support, QA, or Technology Implementations, with a proven track record of troubleshooting and resolving complex technical issues.
- Solid foundation in Salesforce and eager to expand knowledge beyond standard admin tasks to include the advanced capabilities of the Fonteva Platform.
- Strong ability to engage with both technical and non-technical stakeholders, providing clear and concise explanations and training. Capable of creating visual representations of data for executive reporting.
- Highly analytical with exceptional technical problem-solving skills. Ability to diagnose and resolve complex issues related to Salesforce and integrated systems.
- Passionate about customer success and committed to being their voice within the team, ensuring their needs are always front and center.
- Thoroughly review, analyze, and document customer-raised cases, issues, bugs, and maintenance requests on the Fonteva Platform. Ensure all cases are accurately tracked and updated in our systems.
- Recreate and reproduce customer configurations and designs to diagnose whether issues are related to the product or specific to customer configurations.
- Maintain a deep and current technical knowledge of Salesforce, the Fonteva Platform, and emerging features to perform duties effectively and offer proactive support.
- Provide professional, high-quality technical support to customers and stakeholders, ensuring all interactions are clear, collaborative, and solution-oriented.
- Foster long-term partnerships with customers by delivering exceptional service and being a trusted advisor for their technical needs.
Togetherwork provides integrated software and financial solutions designed for community-based organizations such as associations, membership groups, studios, pet care services, educational programs, and camps. Their software-as-a-service (SaaS) platform includes management tools and communication features that help these organizations streamline operations, improve efficiency, and strengthen community connections. Togetherwork's products simplify tasks like fee collection, payment processing, and financial management, allowing organizations to focus on their core missions. Unlike many competitors, Togetherwork specifically targets community-focused organizations, offering tailored solutions that empower them to enhance member engagement and maintain financial control. The company's goal is to leverage community connections to foster collective growth and success, providing the resources necessary for these organizations to thrive.
Company Size
201-500
Company Stage
Growth Equity (Venture Capital)
Total Funding
N/A
Headquarters
Columbus, Ohio
Founded
2015
Simplify's Take
What believers are saying
- Strategic investments from Park Square and GI Partners fuel growth and innovation.
- Rising demand for digital payment solutions boosts Togetherwork's market potential.
- Expansion into pet care services aligns with market growth trends.
What critics are saying
- Integration challenges with acquisitions like Petexec may cause operational inefficiencies.
- Reliance on strategic investments may pressure Togetherwork to meet aggressive growth targets.
- Intensifying competition in the SaaS market could erode Togetherwork's market share.
What makes Togetherwork unique
- Togetherwork offers integrated software and financial solutions for community-based organizations.
- The company specializes in SaaS tools for fee collection and payment processing.
- Togetherwork's acquisitions expand its reach in niche markets like pet care and dance studios.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Pet Insurance
Wellness Program
Mental Health Support
Employee Assistance Program
Growth & Insights and Company News
6 month growth
↑ 11%1 year growth
↑ 14%2 year growth
↑ 14%Togetherwork, a payments provider specializing in pet-care businesses, has acquired Petexec, a software provider for the same market.
Togetherwork, an Atlanta, GA-based provider of software and payment solutions to groups and organizations, received an investment from Park Square Capital.
Park Square Capital joins GI Partners in backing leading integrated software and payments platform to fuel next chapter of growth
Park Square Capital joins GI Partners in backing leading integrated software and payments platform to fuel next chapter of growthATLANTA, July 1, 2024 /PRNewswire/ -- Togetherwork, a leading provider of mission-critical, integrated software and payment solutions to groups and organizations, announced today that Park Square Capital ("Park Square") has made a significant minority investment in the company, joining GI Partners as investors. This investment will support Togetherwork in building its comprehensive group management, member engagement, and financial solutions that enable organizations across multiple verticals to grow revenue, streamline operations, increase efficiency, and build stronger communities."Togetherwork's mission is to help the communities we serve thrive, prosper, and grow. Our comprehensive suite of integrated software and payments solutions enable this for our customers," said Neil Platt, Chief Executive Officer of Togetherwork. "Growing membership and revenue, streamlining operations, enhancing communications, and simplifying payments are core to what we do and to the communities we serve. We have a great partnership with GI Partners and will continue to rely upon their guidance, and with the addition of Park Square, one of the world's leading investors in high-quality companies for over two decades. We look forward to furthering our aspirations and enhancing our abilities as we begin the next leg of our journey."Martino Ghezzi and Adam Kornbluh, Partners at Park Square, commented, "Togetherwork is the type of high-quality company which we like to partner with: it's a defensible, market-leading software provider with a significant runway for continued growth
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